Reservation Agent 预订部文员

Job Responsibilities
岗位职责：
1. Handle all reservation requests via telephone, fax, mail and Internet in a friendly, efficient and prompt manner.
礼貌有效地处理通过各种途径收到的预定，如：电话，传真，邮件，英特网。
2. Answer the incoming phone calls 3 rings follow the Marriott 3-steps sales process.
在电话铃声3声内接起电话，并按照万豪3步销售标准来完成。
3. Handle the incoming faxes/mails/emails reservation inquires within 24 hours according to the hotel standard on a daily basis.
在收到传真/信件/邮件等预定要求，根据酒店当日报价，在24小时之内完成所有预定。
4. Maintain in a high level of quality within the reservation sales department.
保持保证预定部的高质量服务理念。
5. Understand the importance of servicing internal customers as well as external.
了解并理解出色的为所有客人服务，无论是内部和外部的客人。
Job Requirements
岗位要求：
1. College degree or above, bachelor degree preferred.大专以上学历，大学本科学历者优先2. Proficiency in written and spoken English and Mandarin有良好的中英文口语能力，并有良好的英语和中文的书写能力。
3. Detail oriented and accurate in work工作细心仔细。
4. Team spirit.良好的团队精神。
5. Direct telephone sales skills.良好电话销售技巧。
6. Experience with multi-brand selling.有酒店的销售经验。
7. Basic knowledge of MS word and Excel.能够运用Word 和 Excel。