Room Service Supervisor 送餐部主管

Supervises the day-to-day operations of the outlet to ensure compliance with all policies, procedures, standards and aiming at satisfying and exceeding the clients' expectations.
督导餐厅的日常工作和服务，以确保各项政策，程序和标准的正常运作以满足和超越客户的期望为目标
Coordinates and supervises the work of subordinates, assists in the preparation of the schedule to ensure there is an adequate number of staff on duty and submits for approval.
协助和监督下属的工作，协助经理完成日常工作计划的准备，以确保有足够数量的服务人员为顾客提供服务
Assists in the identification of training needs and the development of a training plan. Implements the training activities and assists in the follow up to ensure compliance and their effectiveness.
协助和确定培训需求及计划，并确实执行已制定的培训活动
Inspects all related areas to ensure that the physical facilities and equipment are well kept and that all health and safety regulations are adhered to, by coordinating the cleaning and maintenance.
定时检查餐厅的设施及设备并确保所有的设备运转正常和安全，及定期清洁、保养维修
Maintains high visibility during meal service in order to ensure smooth running of operations, promotes good public relations, takes corrective actions and handles customers’ complaints to ensure their satisfaction.
保持高度集中，以确保餐厅服务的顺利进行，促进良好的公共关系，纠正员工的错误行为和处理客户的投诉，以确保他们得到满意的回复
Coordinates the service activities with the kitchen in order to achieve a timely delivery of food whilst maintaining effective communication with Kitchen Staff.
与厨房建立有效的沟通，同时确保食品及时的送达
Anticipates and maintains all materials and supplies ensuring their availability. Controls usage of all food items and appropriate usage of equipment, tools and service equipment ensuring all equipment is used in a correct and safe manner.
预期并保持所有的物料和用品的有效期。确保所有食品、生产设备、工具和服务设备的正确和安全使用
Monitors operating expenses to ensure the cost of sale is in line with the annual budget.
监控营运开支，以确保销售成本与预算一致
Keeps abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly so that they are able to anticipate and answer clients' requests and questions.
确保对所有应急程序、产品促销、产品知识、重要客人、宴会活动了解，以便能答复他们的要求和问题
Accomplishes a set of administrative duties such as leading and attending meeting, writing reports, maintaining a logbook and other specific duties related to the job function.
完成设定的行政职务，如主持和 参加会议、撰写报告、工作日志和工作职责相关的文件
To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage products and up sell alternatives
彻底熟悉并掌握菜单上所有的餐饮产品知识，有能力推荐产品并且推销替代品
Ensuring that checklists, requisitions and proper opening and closing functions are being completed each shift.
确保完成每个班次的检查表，请购单和准确的开档、关档程序
Remain calm and alert, ability to work under pressure, especially during emergency situation and/or heavy hotel activity, serving as a role model for the staff and other hotel employees.
保持冷静和警觉，能够承受工作压力,特别是遇到紧急情况和酒店重大活动时，成为酒店员工的榜样
Complete other duties as assigned by the Restaurant Manager or Director of Food & Beverage.
完成餐厅经理或者餐饮总监指派的其他任务
To report for duty punctually wearing the correct uniform and name tag.
穿戴正确的制服以及员工名牌并且准时报到
To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department grooming standards.
保持高标准的个人仪容仪表以及卫生，坚持酒店以及部门的着装标准
To maintain good working relationships with colleagues and all other departments.
与同事以及其他部门员工保持良好的工作关系
To read and understand the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety
阅读并且理解酒店的规章制度，尤其是与火，卫生，健康安全相关的政策
To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned to meet hotel business demands and guest service needs.
在工作能力范围内能够灵活的接受或者延伸合理的工作义务与职责以达到酒店的业务以及顾客服务需求