Concierge Supervisor 礼宾部主管

Following and comply with each task or jobassigned by the department superior leader.
服从上级领导安排的工作和任务
Ensure that the Bell Desk is attended at alltimes; that all posting positions are maintained.
保证礼宾部柜台的人手和各岗位的人手调配
Ensure that sufficient staffing is present tomeet the daily business demands.
保证所有员工上班前的仪容仪表符合品牌标准
Document any late or absent employees.
管理所有迟到和缺勤记录
Schedule and assign staff breaks.
管理和安排员工的休假
Communicate anticipated business demands dailywith each employee, (arrivals / departures group functions, etc.).
知会各部门员工每日的抵店/离店/团队/会议信息
Ensure staff's knowledge of hotel services,features and amenities.
保证员工掌握好酒店知识和服务知识
Assign specific tasks as they arise to the staffaccording to the rotation sequence.
根据排班情况向员工指派特定任务
Answer Bell Stand telephone within 3 minutes,using correct greeting and telephone etiquette.
铃响三声之内应答电话，并使用标准问候语和电话礼仪
Document guest calls/requests for Bell Personassistance.
记录员工对客服务和电话
Maintain security and accurate record of allguest room keys issued to Bell/Door Staff.
保管好行李员/门童进出所有住店客人的门卡
Monitor and ensure that Bell/Door Staff performtheir job functions to the hotel's expected level of service.
监督和保证行李员/门童的服务达到品牌标准
Assist Bell/Door Staff whenever necessary inperforming all job functions.
在有需要时协助行李员/门童完成工作任务
Conduct a week formal training program on therequired job functions with criterion expected and department orientation withnew hires. Conduct ongoing training with existing staff.
根据部门工作要求制定针对新员工的每周培训计划，并落实到员工培训中
Accommodate all guest requests in an accurateand efficient manner.
以高效的服务随时调整并适应客人的需求
Monitor and handle guest complaints followingthe instant pacification procedures and ensuring guest satisfaction.
收集和处理宾客投诉并及时按标准解决和让客人满意
Coordinate group luggage requirements.
协调处理团队行李的安排
Monitor and maintain cleanliness and workingcondition of departmental equipment/supplies.
监督和维护部门各项设施的日常使用
Prepare work orders for equipment repairs anddistribute to Engineering.
与工程部协调沟通维修事宜
Monitor and maintain the condition of lobby,hotel entrance bell desk and luggage storage areas.
监督和维护酒店大堂设施，包括酒店入口/柜台和行李寄存区域
Prepare and submit daily/weekly payroll recordsand tip distributions.
记录和提交每日/每周的收益记录，并控制员工小费的分发
Ensure that all pertinent information isdocumented in the log book daily.
确保每日交班本例行信息的准确更新
Conduct performance appraisals of designatedstaff annually.
负责员工的年终评估
Assist Front Desk staff with guest room tours.
协助前台员工的客人参观引导
Retrieve theater tickets, flowers and otheritems as requested.
帮客人代取票务/鲜花/其他物品
Successful completion of thetraining/certification process.
完成必要的培训/认证过程