Berthold Deli Captain 伯托美食廊领班

Supervises the day-to-day operations of the outlet to ensure compliancewith all policies, procedures, standards and aiming at satisfying and exceedingthe clients' expectations.
督导餐厅的日常工作和服务，以确保各项政策，程序和标准的正常运作以满足和超越客户的期望为目标
Coordinates and supervises the work of subordinates, assists in thepreparation of the schedule to ensure there is an adequate number of staff onduty and submits for approval.
协助和监督下属的工作，协助经理完成日常工作计划的准备，以确保有足够数量的服务人员为顾客提供服务
Inspects all related areas to ensure that the physicalfacilities and equipment are well kept and that all health and safetyregulations are adhered to, by coordinating the cleaning and maintenance.
定时检查餐厅的设施及设备并确保所有的设备运转正常和安全及定期清洁、保养维修
Maintains high visibilityduring meal service in order to ensure smooth running of operations, promotesgood public relations, takes corrective actions and handles customers’complaints to ensure their satisfaction.
保持高度集中，以确保餐厅服务的顺利进行，促进良好的公共关系，纠正员工的错误行为和处理客户的投诉，以确保他们得到满意的回复
Coordinates the service activities with the kitchen in order to achievea timely delivery of food whilst maintaining effective communication withKitchen Staff.
与厨房建立有效的沟通，同时确保食品及时的送达
Anticipates and maintains allmaterials and supplies ensuring their availability. Controls usage of all food items andappropriate usage of equipment, tools and service equipment ensuring allequipment is used in a correct and safe manner.
预期并保持所有的物料和用品的有效期。确保所有食品、生产设备、工具和服务设备的正确和安全使用
Keeps abreast of all emergencyprocedures, hotel promotions, product knowledge, VIP arrivals, upcoming eventsand brief direct subordinates accordingly so that they are able to anticipate and answer clients' requests and questions.
确保对所有应急程序、产品促销、产品知识、重要客人、宴会活动的了解，以便能答复他们的要求和问题
To have a thorough understanding and knowledge of all food and beverageitems in the menu and the ability to recommend Food & Beverage products andup sell alternatives
彻底熟悉并掌握菜单上所有的餐饮产品知识，有能力推荐产品并且推销替代品
Ensuring that checklists,requisitions and proper opening and closing functions are being completed eachshift.
确保完成每个班次的检查表，请购单和准确的开档、关档程序
Remain calm and alert, ability to work under pressure, especiallyduring emergency situation and/or heavy hotel activity, serving as a role modelfor the staff and other hotel employees.
保持冷静和警觉，能够承受工作压力,特别是遇到紧急情况和酒店重大活动时，成为酒店员工的榜样
Complete other duties as assigned by the Restaurant Manager or Director of Food & Beverage.
完成餐厅经理或者餐饮总监指派的其他任务