Trainee 实习生

§ Ensure the delivery of brand promise andprovide exceptional guest service at all times.
确保遵循品牌承诺并始终提供优异的对客服务。
§ Provide excellent service to internalcustomers in other departments as appropriate.
在适当的时候为其他部门的内部客人提供优质服务。
§ Handle all guest and internal customercomplaints and inquiries in a courteous and efficient manner, following throughto make sure problems are resolved satisfactorily.
礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。
§ Maintain positive guest and colleagueinteractions with good working relationships.
与客人和同事保持基于良好工作关系的互动接触。
§ Establish a rapport with guests maintaininggood customer relationships.
与客人建立并保持良好的客户关系。
§ Embrace all the Forbes and WHM standards of Niccolo HotelsGlobal expectations.
遵循所有福布斯标准和九龙仓酒店管理集团对尼依格罗品牌的期待。
§ Work closely with other Outlet Managers in asupportive and flexible manner, focusing on the overall success of the hoteland the satisfaction of hotel guests.
以支持和灵活的态度与其他员工紧密合作，着眼于整个酒店的成功和酒店客人的满意度。
§ Ensure that RB&Ecolleagues work in a supportive and flexiblemanner with other departments, in a spirit of “We work through Teams”.
以支持和灵活的态度和“团队协作”的精神与其他部门合作。
§ Present menu to guest, answer guest inquiriesand offer food, beverage and service suggestion.
向客人呈送菜单，回答客人问询并为客人提供关于食品、饮料及服务的建议。
§ Make order according to the procedures set andserve guests food and drink.
根据所定的程序接受点菜并为客人服务食品及饮料。
§ Fully conversant with all aspects of theInfrasys System.
完全了解电脑系统的各方面。
§ Ensure all food and beverage items, equipmentand other facilities are maintained according to department operation manual.
根据部门营运指南要求确保部门内所有餐饮物品、设备和其他设施得到妥善保管和维护 。
§ Record the guest order and provide productsand services, without undue delay.
记录客人点菜并及时提供产品和服务，不得无故延误。
§ Familiar with restaurant menu and wine list.
熟悉并对餐厅菜单和酒单有相当的了解。
§ Upsell the drinks to increase revenue.
促销饮品以提高营业收入。
§ Report all difficulties and problems tocaptain, supervisor or assistant manager, having them follow through to makesure problems are resolved satisfactorily.
向餐厅领班、主管/副理报告所有困难及问题，以便解决和跟进。
§ Ensure par stock level of all items and guestsupplies according to hotel requirement.
保持所有酒水和客人供应品的标准库存量。
§ Ensure well prepare before the meal accordingto requirement and operation need.
确保根据要求和运作需要做好餐前准备工作。
§ Ensure that the outlet is kept clean andorganized, both at the front as well as the back of house.
清洁并重新摆设餐台和餐桌。
§ Prepare and serve the cocktail based on therequest.
根据要求准备及服务鸡尾酒。
§ In the special promotion or activity, assistthe setup and decoration at restaurant.
在特别推广或活动期间，根据活动主题协助餐厅的摆台和装饰。
§ Ensure that all drinks are kept in a suitabletemperature.
确保所有饮品在适合温度下的妥善储存。
§ Ensure that all cups are clean and light.
确保所有杯具的光亮、洁净。
§ Assist in the bar and keep accurate inventoryrecords.
协助对酒吧的盘点并保持准确的盘存记录。
§ Replenish beverage for the bar.
提出补充酒吧饮品的申请。
§ Exercise cashier function according torequirement.
按照要求执行收银员职能。
§ Verify cash received ensuring only genuinemoney been collected.
核对收取的现金，确保所收现金都是真钞。
§ Verify all credit cards presented by guest before tovalidity of the card.
核对所有客人呈交信用卡，确保所有信用卡都在有效期内。
§ Strictly adhere to all policies and proceduresissued by the Finance with regard to cashiering and cash handling.
严格遵守财务部发出的关于收银及现金处理的政策和程序。
§ Support, demonstrate and reinforce the Niccolo Hotels Values and Culture Characteristics.
支持、证明并加强尼依格罗酒店价值观和文化的特点。
§ Understand and strictly adhere to Rules andRegulations established in the Colleague Handbook and the hotel's policiesconcerning fire, hygiene, health and safety.
理解并严格遵守员工手册中的规章制度以及涉及到消防、卫生、健康和安全的酒店政策。
§ Ensure high standards of personal presentationand grooming.
确保高标准的个人形象和仪容仪表。
§ Respond to changes in the Food and Beveragefunction as dictated by the industry, company and hotel.
根据行业、公司和酒店对于餐饮部职能要求的变化做出反应。
§ Exercise responsible behavior at all times andpositively representing the hotel and WHM.
在任何时间表现负责的行为，并以积极的形象代表酒店管理团队和九龙仓酒店管理集团。
§ Attend training sessions and meetings as andwhen required.
需要时参加培训课程和会议。
§ Carry out any other reasonable duties andresponsibilities as assigned.
执行分派的任何合理任务和额外职责。
酒店餐厅包含：
1.宴会和中餐厅
2.西餐厅
3.酒吧
4.悦廊
任职资格：
1.酒店管理相关专业优先
2.坦诚正直并致力持续学习
3.自信和团队精神