Assitant Reception Manager 宾客服务经理

Duty & Resonsibility (include but are not limited to the following):
1.Handle all guests complaints and inquiries in a courteous and efficient manner, following?through to make sure problems are resolved satisfactorily.
2.Ensure that shift briefings are conducted to disseminate guest and hotel related information, discuss outstanding issues, highlight guest special requests, etc.
3.Oversees the punctuality and appearance of all night shift Front Office agents, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
4.Monitor guests are receiving the best possible service during check-in and check-out.
5.Assists in greeting and checking-in VIP and Long Stay guests, ensure all guests are well taken care of during their staying.
6. Maintain service standard and ensure hotel smooth operation during hotel full house situation.
Qualifications:
1.?Minimum 3 years' college education or hospitality related qualifications.
2.?Minimum 3 years of Front Office working experience in an international hotel environment and one year in Duty Manager/Guest Service Manager Position.
3. Good english communication skills.