行政管家Executive Housekeeper

· Manage the operations of the Housekeeping Laundry and Wellness Centre through departmental managers and supervisors and perform human resource functions to ensure that colleagues are selected, trained, counsel and rewarded to achieve departmental productivity objectives and meet hotel service quality standards.
通过部门经理和主管管理客房部洗衣房和健身中心的运作，并执行人力资源职能，以确保对同事进行选拔、培训、指导和奖励，以实现部门的生产力目标并达到酒店的服务质量标准。
· Establish and maintain cost control systems for linen and cleaning supplies inventory, oversee the budgeting, ordering and receiving of such supplies to maintain the appropriate
inventory levels necessary for efficient operation of the hotel.
建立并维护布草和清洁用品的成本控制，监督这些用品的预算、订购和接收，以保持适当的库存量，确保酒店高效运作。
· Develop and implement systems for inspecting and managing the quality of Housekeeping Laundry and Wellness Centre services provided and to ensure timeliness and efficiency of services; oversee inspections of Housekeeping, Laundry and Wellness Centre activities to ensure procedures are followed according to standards.
开发和实施系统，检查和管理客房洗衣和健身中心提供的服务质量，确保服务的及时性和效率;监督客房部、洗衣房和健身中心严格执行酒店的标准程序。
· Conducts appraising functions such as hiring, performance, counselling, suspending and dismissing staff if necessary, to ensure appropriate staffing and productivity. Consult with section heads, Personnel Manager or delegate as appropriate in performing these duties.
进行评估工作，如招聘，绩效，咨询，必要时暂停和解雇员工，以确保合适的人员配备和生产力。在执行工作中，应与部门主管、人事经理或代表磋商
· Implement and control Housekeeping procedures including lost and found, key control, security and emergency procedures, health and safety for employees and guests.
执行和控制客房部的程序，包括失物招领、钥匙控制、安全和紧急程序、员工和客人的健康和安全。
· To identify and develop leadership qualities among supervisors in order to guide them towards the path of career enrichment with both group and the hotel, and additionally to provide the hotel with a source for future management.
在主管中识别和培养领导力，以引导他们走向与集团和酒店共同的职业发展之路，并为酒店未来的管理提供资源。
· To handle and resolve all guest queries and complaints in an efficient manner and to establish an amicable Relationship with all clients, customers and guests of the Hotel.
以高效的方式处理和解决所有客人的疑问和投诉，并与所有客户、顾客和酒店客人建立友好的关系。
· Oversee the proper scheduling of staff and work according to productivity standards and forecasted occupancy.
根据生产率标准和预测住房率，监督员工的工作安排。
· Compile and report information on Housekeeping activities and expenses; provide information to guest services on the status of guest rooms to ensure accurate and timely reporting on room availability.
整理并报告客房活动和费用信息;向客人服务部门提供关于客房状况的信息，以确保准确及时地报告客房情况。
· Responsible for development of the department’s annual budget; monitor and report variances against plan; keep track of labour costs and related expenses.
负责部门年度预算的制定;监督和报告计划的偏差;记录劳动力成本和相关费用
· Follow up on maintenance repairs and co-ordinate with Technical Department on repair needs to ensure hotel service quality standards are met.
跟进维修工作，与技术部门协调维修需求，确保酒店服务质量符合标准。
· Serve as a member of the Hotel’s Management Team & Manager-on-Duty and work with other management personnel in establishing and implementing hotel service standards to achieve maximum profitability and efficiency.
· 作为酒店管理团队的一员和当值经理，与其他管理人员一起建立和实施酒店服务标准，以实现利润和效率。