悦廊领班 Tea Lounge Shift Leader

Responsible to delivera prompt, courteous, and accurate service. Greet the guests and serve withNiccolo standards of food and beverage quality, presentation and sanitation,and in a gracious and professional manner. Perform an aggressive hospitalitythrough positive behavior to both guest and fellow associates. Maintain aprofessional appearance and keep a clean sparkling dining room at all times.
通过快捷,礼貌和准确的服务确保客人的满意度。以尼依格罗酒店亲切和专业的方式接待并服务客人。以积极友好的形象同时面对客人及员工.保持专业形象和一个始终干净明亮的餐厅。
Customer Service宾客服务
· Ensurethat RB&E attendants work in a supportive and flexible manner with otherdepartments, in a spirit of “We work through Teams”.
以支持和灵活的态度和“团队协作”的精神与其他部门合作。
· Fullyconversant with all aspects of the TMS and Infrasys System.
完全了解TMS和Infrasys系统的各方面。
· Ensureall food and beverage items, equipment and other facilities are maintainedaccording to department operation manual.
根据部门营运指南要求确保部门内所有餐饮物品、设备和其他设施得到妥善保管和维护 。
· Ensure the delivery of brand promise and provide exceptional guest service at all times.
确保所有员工遵循品牌承诺并始终提供优异的对客服务。
· Provide excellent service to internal customers in other departments as appropriate.
确保员工同样在适当的时候为其他部门的内部客人提供优质服务。
· Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。
· Maintain positive guest and colleague interactions with good working relationships.
与客人和同事保持基于良好工作关系的互动接触。
· Establish a rapport with guests maintaining good customer relationships.
与客人建立并保持良好的客户关系。
· Have athorough knowledge and understanding of all food and beverage items in the menuand the ability to recommend Food and Beverage combinations and up sellalternatives.
对菜单上的所有菜品和饮料有全面的知识和理解，并能推荐菜品和饮料的搭配及促销。
· Ensurewell prepare before the meal according to requirement and operation need.
确保根据要求和运作需要做好餐前准备工作。
· Reportall difficulties and problems to supervisor or assistant manager, having themfollow through to make sure problems are resolved satisfactorily.
向餐厅主管/副理报告所有困难及问题，以便解决和跟进。
· Ensurewell prepare before the meal according to standard and reservation.
确保根据标准和预订信息做好开餐前接待准备。
· In thespecial promotion or activity, assist the setup and decoration at restaurant.
在特别推广或活动期间，根据活动主题协助餐厅的摆台和装饰。
· Performthe function of cashier and responsible for Infrasys cashiering procedure.
严格遵守财务部发出的关于收银及现金处理的政策和程序。
· Greetand seat guest
向客人问候并安排为其安排座位。
· Rememberguest’s names and address them by their surname.
记住客人姓名并称呼客人姓名。