宾客服务经理Guest Service Manager

1.Ensuresthe smooth running of the operations on a day to day basis and in a proactivemanner.
积极主动确保日常工作顺利运行。
2.Supportand assist all Front Office sections.
支持并协助前厅部各分部。
3.Ensuresthat all guests receives prompt, cordial attention and personal recognition andresolves related problems.
确保所有客人得到及时、热情的关注和个人认可，并解决相关问题。
4.Checkall correspondence of the day’s arrivals to familiarize with arrived andarriving guests and their needs, follows up as required.
检查所有当天预抵客人的信件，了解预抵客人的需求以及喜好详情，并积极跟进。
5.Controlroom availability for walk-ins and established accountability for guestsdeparture dates and times.
控制可用房，并关注客人的离店日期以及时间。
6.Maintainreservation procedures, same day arrivals.
关注当天的预定详情，执行预定程序。
7.Checkall arrivals folios, follows up on credit standing of walk-in guests andvalidity of account to company instructions.
检查当天预抵客人的账单详情，查询房间账单的信用状况以及公司账户的有效性。
8.Checkall billing instructions and guest credit for accuracy. Follow up and resolve
related issues.
检查所有客人的账户详情以及客人信用的准确性，跟进并解决相关事宜。
9.Maintainsappropriate standards of conduct, dress, uniforms, hygiene, appearance andposture for all departmental employees.
确保前厅部员工仪容仪表等符合酒店标准。
10.Ensuresthat all departmental information is kept accurately and up to date.
确保部门信息传达的准确性和及时性。
11.Promotesin house sales and facilities to maximize hotel revenues.
营销酒店的产品并使利润最大化。