行政楼层经理/副经理 EF Manager / Asst. EF Manager

Communication of hotel & company philosophy and internal hotel representation.
作为酒店内部的代表，将酒店与公司的理念贯彻执行。
Check in, check out and assist the Executive Floor guests and VIP in a friendly and caring manner according to the Kempinski and Kempinski Experience Assessment (KEA) standards.
根据凯宾斯基和凯宾斯基体验评估（KEA）标准，以友好和关怀的方式为入住和离店行政楼层客人及VIP提供服务。
Ensure that KEA results are above 85%.
确保KEA分数达到85%或以上。
Upon check in, register guest and assign rooms. Accommodate special requests
whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.
为客人办理入时，为客人登记并安排房间。尽可能满足特殊要求。如有需要，协助客人填写登记卡。根据客人的需要，提供适当的销售建议，促进酒店客房和其他服务的销售。确认客人的付款方式并遵循既定的信用检查程序，或将现金付款转至收银员。
Upon departure of guests, process the guest check out procedures. Inquire for last minute charges. Receive payment from guests. Settle the guest account and give copy of the invoice. 客人离店时，按SOP标准办理客人退房手续。查询最后一分钟的消费。接收客人付款。结算帐户并提供账单副本和发票。
Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float.
处理当班期间所有的交易，如在客人账户下挂账或外币兑换。在班次结束时，平现金账。
Answer Executive Floor guest and VIP requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and take appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints.
以友好和关怀的方式回答行政楼层客人的要求和问题，无论是通过电话还是面对面沟通，提供/接收信息并采取适当的行动或将事宜提交给相关人员处理。不包括提供保险箱服务，或处理投诉。
Coordinate Executive Floor room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.
需与客房部协调行政楼层房间状态，如通知延迟退房，提前入住和其他特殊要求。
Keep informed of product and service knowledge as well as the hotel daily and meeting activities.
掌握产品和服务知识以及酒店的日常和会议活动。
Possess a working knowledge of the room reservation procedures.
具备房间预订的工作知识和操作技能。
Maintain the neatness of their working area, ensure Executive Lounge food setup (Breakfast and Happy Hour) and cleanliness meets HACCP standard.
保持工作区域的整洁，确保行政酒廊食品摆放（行政楼层早餐和欢乐时光）及清 洁卫生符合HACCP标准。
Support the Guest Relations Manager in task such as appointment, employee training, induction training, and consultation, if necessary, dismissals, in order to guarantee appropriate occupation of posts and productivity.
支持宾客关系经理的工作，如参会，员工培训，上岗培训和咨询，以确保该岗位的工作得以有效进行。
Participate in the development, implementation and review of the policies, procedures, practices and standards.
参与政策、程序、惯例和标准的制定、实施和评审。
Select, train, develop, schedules and manage the performance of direct subordinates to ensure the efficient running of Executive Lounge operations.
选择、培训、发展、安排和管理直接下属的绩效，以确保行政酒廊业务的高效运行。
Identify training needs, plans training activities and oversee their implementation for all associates of Executive Lounge. Follows up to ensure compliance and efficiency of training activities.
确定培训需求，计划培训活动并监督所有行政酒廊员工的实施。跟踪以确保培训活动的合规性和有效性。
Joint responsibilities for maintaining standards, revise these regularly and guarantee that these are upheld by targeted training.
担负维护标准的责任，定期回顾操作标准，并通过参与有针对性的培训确保标准的执行。
Attendant regular meetings within the department (performance review, information, proposals for improvement)
需参与部门定期举行的会议（如绩效评估，信息分享，改进建议）。
Responsibilities for maintain the operation equipment, fixed assist and control the Beverage Store.
担负行政酒廊营运器具和固定资产维护的责任，及对酒水库存的掌控。