Front Desk Supervisor/Captain 前台领班/主管

1.根据客人的预定要求登记并分房。如果客人并未做预定，为他提供适合的住宿。
2.如有需要提供给客人协助。
3.对客人的询问做出回答，提供有关酒店服务和设施的信息，其他所能提供的信息， 包括事件，人物，娱乐场所，名胜古迹，文化娱乐表演等等。
4.处理并控制客人房间钥匙，确保每个房间都有钥匙，收取钥匙并将它交给准确的客 人，为钥匙遗失的客人做附加钥匙，确保在客人结账时能归还钥匙，并与钥匙保管员一起保管储备钥匙。
5.保持准确的房态，如空房，未清理，等等。并保留准确的酒店客人的纪录。
1. Registers and rooms guest according to instructions in their reservations. In the absence of reservation, offers guests suitable accommodation.
2. Offers/provides assistance to guests, as needed.
3. In response to guest queries, gives out information regarding hotel services and facilities, the “extras” offered, factual information regarding events, people, accessible places of interest, historical and cultural points of interests, cultural and entertainment performances.
4. Handles and controls guestroom keys; ensures that a key is available for every room , receives from and issues them to the right guest, initiates requests for replacement of lost keys or for issuance of additional keys as requested by guests, ensures that they are returned by the guests upon check-out, and closely co-ordinates with the key custodian regarding inventory of keys.
5. Keeps an accurate count of rooms sold, vacant, out of order, etc. and maintains accurate record of all hotel guests.