The Lady in Red（or gentlemen in red） is an iconic symbol of Kempinski and is in essence the Hotel Ambassador. As an extended arm of the General Manager she welcomes, meets and farewells hotel guests and is responsible for the communication with all guests providing highest quality service standards. The Lady in Red is empowered to take immediate decisions in respect to guest well being.
Main Responsibilities 主要职责：
1.Welcome, facilitate and bid farewell to as many guests as possible
2.Top VIPs must be welcomed upon arrival, escorted to their room and bid farewell upon departure.
3.Have an in-depth knowledge of the hotel and the geographical layout of the city / surroundings. Introduce relevant information to guests as needed.
4.Maintain a record of all complaints and requests, follow up and inform concerned operating departments.
5.Perform the duties of duty manager to ensure the normal operation of front desk.
Job Profile 任职资格：
1.Luxury Hotel Experiences，knowledge of hotel products and services.
2.Good Communication skills.
3.Knowledge of VIP welcoming protocol
4.Knowledge of hotel operations & Computer systems