Guest Relations Officer 宾客关系主任

•Familiar with the daily activity of the hotel, including arrivals & departures, hotel occupancy & room status, Events/Functions/Meetings and current Rooms & F & B promotions.
要掌握酒店每天的运行情况，包括将到、离店客人的情况，酒店的住房率，房间的情况，还有哪些活动、会议，及当前的房间、餐饮的促销情况。
•Ensures the hotel public areas are well prepared to receive guests as in the lighting is correct, background music is on according to standard, public areas and hotel entrance are clean and facility is in order. Is responsible to report and follow up on any maintenance or cleaning requirements, takes care of unwanted loiterers in the Reception House.
要确保酒店公共区域都做好了迎接客人的准备，比如,灯光及背景音乐是否达到了标准，公共区域和酒店的入口的卫生和设施是否正常运行。在发现有任何未达到卫生和保养的要求，有责任通知相关部门进行及时的处理和跟进。关注那些在大堂区域毫无目的闲逛外来参观者。
•Familiarizes themselves with today’s VIP and Special Attention guest, Amanjunkies arrivals and departures to ensure they are properly met upon in and out Reception Hous.
要清楚的掌握当天到/离店的贵宾，有特殊要的客人以及安缦痴的信息，要确保他们在进出前台的时候都得到热情接待。
•Performs guest check in and checkout according to minimum quality standards for service and efficiency.
为客人提供符合高效率标准的入住和退房服务。
•Totally familiar operation with the hotel opera PMS System and all interfaces.
熟悉酒店的前台电脑管理系统和酒店的营业场所的操作系统。
•Performs guest check in and checkout according to minimum quality standards for service and efficiency
为客人提供符合高效率标准的入住和退房服务。
•Work arrangements are not limited to your own post.
工作安排不限于本职岗位。