Butlers Villas 别墅管家

Fully in change of guests’ schedule, response to pass all guests’ request to related department in order to make sure guest can receive high quality exclusive service, lead butler team to deliver the best service to guest under Aman brand standard.
客人入住期间全面负责客人形成，起居安排，负责和各相关部门沟通位客人提供专属高质服务,带领关键团队在安缦标准下为客人提供高质服务。
Ensure maximum guests satisfaction through personal recognition and prompt cordial attention from arrival through departure.
确保为客人提供从入住一直到退房个性化服务和关注,最大程度的满足宾客满意。
Ensure all Villa guest receive the benefits, Amanjunkies and other VIP’s receive special recognition and service.
确保别墅客人,安缦痴以及其它指定的特别关注客人获得特殊照顾和特殊礼遇。
Follow up and ensure guest’s special request has been resolved properly. Such as reply email, tour & dinning arrangement, see doctor, shopping, show watching and rooms set up etc.
跟进和落实有特殊要求客人的安排和布置,如邮件答复,用餐,旅游安排,就医,购 物,演出观看,房间特殊布置等。
Handle guest’s complaints and refer them as necessary, follows up on corrective action
处理客人投诉或向上级反映情况如有需要,并跟进投诉直到客人满意