Guest Service Manager 宾客服务经理

ESSENTIAL DUTIES AND RESPONSIBILITIES 主要工作职责：
Handles allguest and internal customer complaints and inquiries in a courteous andefficient manner, following through to make sure problems are resolved satisfactorily
礼貌且高效地处理所有内部及外部客人的投诉及要求并跟进，确保问题的圆满解决 Maintainspositive guest and colleague interactions with good working relationships 
借助良好的工作关系，维护与客人及同事间积极的交流及互动

Ensures allemployees provide a courteous and professional service at all times
始终确保员工提供礼貌及专业的服务
Ensures thatall Front Office employees deliver the brand promise and provide exceptionalguest service at all times 
始终确保所有前厅员工实现酒店品牌的承诺并提供超出客人预期的服务
 Assists ingreeting and checking-in VIP guests 
协助贵宾及常住客的接待和入住登记

Spot checkall arrival registration cards and ensures details are entered accurately
抽查客人的入住登记卡，确保准确录入客人资料

Ensures thatall Front Office employees are aware of current promotions, policies and otherimportant information 
确保所有前厅部员工知悉最新的促销信息，规章制度及其他重要信息

Personallyand frequently verifies that guests are receiving the best possible serviceduring check-in and check-out.
经常性的亲自确认客人在入住和离店过程中得到尽善尽美的服务

Establishesa rapport with guests and maintains good customer relationship
与客人建立和谐的客服关系并长久保持Ensures thatguest history records are accurately maintained and all repeat guests arepre-registered
确保客人信息的历史记录得到精确的维护，并提前对回头客进行入住登记
Personallygreeting guests and ensure guests are receiving the best possible serviceduring check-in and check-out亲自迎接并送别客人到店和离店并确保客人得到尽善尽美的服务
Establishesa rapport with guests and maintains good customer relationship 
与客人建立并保持良好的关系


WORK EXPERIENCE 工作经验：
1 years at least ofrelevant experience in luxury brand hotel.1年以上国际品牌奢华酒店同等岗位工作经验，Will consider offer as supervisor with less experience 资历不足可考虑为主管职位
REQUIRED SKILLS 岗位技能要求：
Good communication andwriting skills in Chinese and English, speaking a second foreign language is a plus.优秀的中文和英文沟通和写作技能，懂第二门外语为佳。Problem solving,analyzing, reasoning, organizational and execution abilities.具有解决问题、分析、推理、组织、及执行能力。Good knowledge and very familiar with Opera system.熟练适用Opera系统