布草&制服房主管

Duties and Responsibilities工作职责
· Oversee the implementation of linen room standards and procedures
· 监督布巾房各项标准和工作程序的执行 。
· Recommended changes to these standards and training needs on an ongoing basis
· 就这些标准和培训需求提供持续性的改进建议。
· Maintain a current and thorough knowledge of all linen room systems
· 熟知布巾房系统最新和最全的信息。
· Open and close the shift and ensure effective shift hand over
· 负责管理接班和交班工作，以确保交接班过程的有效进行 。
· Distribution and collection of keys
· 分发和收集钥匙。
· Management of all incoming and outgoing calls to Linen Department
· 处理布巾部所有呼入和呼出的电话。
· Solve employee grievances
· 解决员工受到的不公正待遇问题。
· Direct task allocations and change according to volume and peak periods
· 依据工作量和高峰期等因素对工作进行分配及变更。
· Perform quality inspections
· 进行质量检查。
· Liaise with Housekeeping for guest and hotel requirements
· 就客人和酒店的要求与客房部联系。
· Ensure staff uniforms and hotel linen is processed and delivered in a timely manner
· 确保员工制服和酒店布巾及时得到清洗和派送。
· Co-ordinate special projects(eg equipment routine service; stock inventories)
· 就特别项目进行协调（如设备的例行维修和存货盘点）。
· Manage all special requests made by guests
· 处理客人的特别要求。
· Ensure consistency within the department
· 确保部门内工作的一致性。
· Ensure you have complete knowledge of hotel departments, service areas, layouts and facilities and the location of these
· 熟知酒店各部门、服务区域、布局、设施及其各自具体位置。
· Supervise linen storage areas
· 监管布巾存储区。
· Maintain adequate stock levels
· 保持足够的库存水平。
· Complete stock-takes as required
· 按要求完成库存盘点工作。
· Conducts shift briefings to ensure hotel activities and operational requirements are known
· 进行交接班说明，确保了解酒店的工作和运营需求。