行李员 Bellmen

Primary Responsibilities主要职责
·To drop off and collect guests in the hotel buggy according to the standards and procedures of the hotel.
·To deliver newspapers and messages to guests villas, and to deliver and collect luggage in a timely and efficient manner.
·To load and unload cars on arrival and departure of guests, and assist guests entering and leaving the vehicles.
·To load and unload guests’ belongings on arrival and departure of the guests, and assist guests entering and leaving the vehicles.
·To ensure that guests expectations are met or exceeded by providing an efficient, friendly and attentive service.
·To check the concierge counter and public area around the Lobby to keep it clean,tidy and report any defects.
·To check the hotel buggies making sure they are clean and in good working order.
·To supervise the traffic at the porte cochere.
·Answers guest inquiries by providing accurate and appropriate information.
·Try to address guest by name when delivering service to the guests.
·按酒店标准程序用电瓶车接送客人。
·送报纸、信息和行李到客人房间要及时有效并礼貌对待客人。
·在客人上下车时帮客人开车门并提醒客人车顶高度。
·在客人到店或离店时，应帮助客人上下行李。
·确保给客人提供客人满意并期望的服务或超出客人的期望服务。
·检查礼宾台以及大堂周围区域，并保持干净整洁，发现任何问题及时报告。
·查看酒店电瓶车确保其干净和良好车况。
·维护车辆行车和停放秩序。
·用准确适当的信息，解答客人询问。
·在提供服务时，尽可能的用客人姓氏称呼客人。
·尽快的解决客人的投诉意见，或上报给主管。
Knowledge and Experience知识和经验
·Secondary school plus vocational
·Good customer relations skills
·Positive approach to customer service
·Ble to handle physically demanding workload
·Possess a valid Driving License as per local laws
·高中学历及以上
·持有有效合法的驾驶执照
·良好的与客人沟通技能
·积极的服务态度
·能够适应正常身体负荷的工作量