前厅经理

Job Overview 职位概述
This job is the top Front Office job at the hotel. Typically supervises front desk agents, and porter/shuttle services, reservations, PBX, etc. May oversee subordinate supervisors. Offer guests a unique experience and endow the brand with life.
此岗位是酒店前厅部的最高职位。一般需监管前台员工，管理行李生、穿梭巴士、宾客预订、总机等。可能需监管下属主管级员工。为宾客提供独特的体验，赋品牌以生命。
Required Skills 技能要求
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
Good writing skills
具有良好写作技能
Proficient in the use of Microsoft Office and Front Office System
熟练使用微软办公软件和前台系统
Problem solving, reasoning, motivating, organizational and training abilities
具有解决问题，推理，号召，组织和培训能力
Strong Leadership skills in managing teams
在管理队伍中有具很强的领导技能
Ability to manage complex relationships
管理复杂关系的能力
Qualifications 资历
Bachelor's degree / higher education qualification / equivalent in Hotel Management.
酒店管理专业学士及以上学历或同等学历。
Experience 经验
Plus 3 years of Front Office/Guest Service experience including management experience. Must speak fluent English. Other languages preferred.
3 年前台或宾客体验工作经验，并需有管理经验。英语表达必须流畅。能同时使用其它语言者优先。