礼宾部主管Concierge Supervisor

1. To drop off and collect guests in the hotel buggy according to the standards and procedures of the hotel.
按酒店标准程序用电瓶车接送客人。
2. Conducts daily briefing and to ensure that all uniform service staff are kept up to date, properly instructed and that all staff are properly dressed, neat and clean before start of duty. Similarly, staff appearance should remain clean, smart and tidy at all times.
进行每日例会，以确保所有着装服务人员了解最新情况并得到正确指导，并保证工作开始前所有员工的穿着均符合规定、干净整齐。同样，员工的外表也应随时给人以干净、精明和整洁的印象。
3. Be responsible for training Bellman, Parking Valets and Doorman, in their respective jobs (by identifying training needs).
负责（通过发现培训需要）对应接服务员、停车场服务员和门僮就其各自岗位职责进行培训。
4. To ensure that guests expectations are met or exceeded by providing an efficient, friendly and attentive service.
确保给客人提供客人满意并期望的服务或超出客人的期望服务。
5. To check the concierge counter and public area around the Lobby to keep it clean,tidy and report any defects.
检查礼宾台以及大堂周围区域，并保持干净整洁，发现任何问题及时报告。
6. To check the hotel buggies making sure they are clean and in good working order.
查看酒店电瓶车确保其干净和良好车况。
7. To supervise the traffic at the porte cochere.
维护车辆行车和停放秩序。
8. Ensure that all staff are fully informed and knowledgeable on hotel facilities and its surrounding areas.
确保所有员工了解并熟知酒店设施及周边区域的情况。
9. Try to address guest by name when delivering service to the guests.
在提供服务时，尽可能的用客人姓氏称呼客人
10. To assist the Doorman and supervise on traffic control along the driveway during peak hours.
在高峰期对门僮进行协助，并监督对车道的交通控制。
11. To drop off and collect guests in the hotel vehicles according to the standards and procedures of the hotel.
按酒店标准程序用车接送客人。
12. To load and unload guests’ belongings on arrival and departure of the guests, and assist guests entering and leaving the vehicles.
在客人到店或离店时，应帮助客人上下行李.
13. To check and maintain the hotel vehicles and battery car, making sure they are always clean and in good working order.
定期检查维护酒店车辆及电瓶车的维护，确保车辆的整洁与安全性
14. Must be well aware of the insurance and other licenses related to the vehicles entrusted, and take necessary measure to ensure the vehicles are qualified at all times.
必须时刻具备车辆的保险及驾照等相关营运执照.
15. Answers guest inquiries by providing accurate and appropriate information.
用准确适当的信息，解答客人询问。