楼层主管Housekeeping Supervisor

Primary Responsibilities主要职责
·To have a complete understanding of and adhere to the hotel's policy relating to fire, hygiene, health and safety.
·To supervise Room Attendant and inspect guest rooms and surround service areas. Paying attention to details by keeping the international standard of room cleanliness and product maintenance adhering to standard required by our hotel.
·To check all the guest rooms, VIP in-house, VIP arrival and long staying guests.
·To prepare daily work sheet for room Attendants.
·To perform secondary duties as assigned by the Executive Housekeeper. And Assistant Executive Housekeeper.
·Record daily events in the logbook and follow up on previous information reported by outgoing supervisor daily.
·To assist in the inventory of guestroom linen.
·Prepares supervisor’s report, accomplishes requisition from and maintenance work orders.
·Collects R.A.’s reports for submission to Housekeeping office.
·Reports and turns over any items left by guests to Lost & Found in-charge.
·对酒店的规章制度、卫生、健康安全有明确的了解。
·管理客房服务员并检查客房及服务区域的卫生，注意从酒店的全局出发并根据要求建立标准化的卫生标准。
·检查所有客房，重要客人的房间以及重要客人的到达，以及常住客人的房间卫生。
·准备客房服务员的每日工作表。
·执行行政管家及楼层经理所分配的其它次要的任务。
·记录日常事件并继续向下一班主管的做好交班。
·协助客房布草的盘点。
·准备主管报告，完成维护工作需求。
·收集客房服务员作报告并将其上交到办公室文员处。
·提醒客服务员报告并上交任何客人的遗留的物品。
Knowledge and Experience知识和经验
·Least 3 years working experience in Housekeeping floor section.
·Have good communication skill
·Have similar position in international 5 star hotel
·Service oriented with an eye for details
·Ability to work effectively and contribute in a team
·至少3年的客房楼层工作经验
·良好的沟通技巧
·有国际5星级酒店相同的经验
·用心着眼于细节
·能有效工作并且对团队有贡献