大堂吧主管 Lobby Lounge Supervisor

1. To execute all mise-en-place duties and responsibilities as directed, on time, according to the predetermined standards.
按照部门要求及既定标准，按时完成各项开吧前的准备工作。
2. To engage in beverage preparation and service delivery as per the predetermined standards and sequence.
严格按照酒店标准与服务流程，负责各类酒水的制作、准备及对客服务工作。
3. To have thorough knowledge of the drinks list and wine list and to be able to respond to guest inquiries.
全面熟悉酒水单及葡萄酒单，具备专业的酒水知识，能够准确、专业地回应客人的问询。
4. To ensure that guests expectations are met or exceeded by providing an efficient, friendly and attentive service.
始终提供高效、友好且细致的服务，确保满足并力争超越客人的期望。
5. To liaise with stewarding and housekeeping in operational matters to ensure the operation runs smoothly.
在营运过程中，主动与管事部及客房部保持良好沟通与协作，确保大堂吧日常运作顺畅。
6. To maximize revenue in the outlet by implementing up selling procedures.
积极执行酒水促销计划，主动进行二次推销或建议性销售，以提升厅面营业收入。
7. To maintain beverage par stocks and place orders accordingly.
合理管理吧台酒水库存，根据销售情况及时申领补充，确保标准库存量。
8. To help maintain the outlet in top physical condition by reporting any engineering or housekeeping defects to supervisors.
密切关注厅面设施设备的运行状况，发现工程或卫生问题及时向上级报告，协助保持厅面的运营状态。
9. To help maintain standards of cleanliness by carrying out front and back of house cleaning duties as directed.
按照分配的区域和标准，完成前后场区域的清洁任务，确保符合酒店卫生标准。
10. To handle customer complaints if possible, or report them to manager.
主动处理客人投诉，尽力在职责范围内解决问题；如遇特殊情况，需及时上报经理。
11. To strictly adhere to all hotel policies, operating procedures, and regulations set forth in the Staff Handbook.
严格遵守酒店各项政策、操作流程及员工手册中的规定。