大堂吧经理

1. Operations 运营：
1) Help prepare
the yearly department budget by using history and forecasting techniques to
develop an aggressive budget that reflects achievable goals.
通过回顾和预测的方法，准备部门的年度预算。
2) Accurately
forecast business demands to ensure efficient staffing and food production.
精确预计生意情况并有效安排员工和食品。
3) Ensure the
efficient scheduling of managers and associates.
确保经理和员工有效的工作安排。
4) Ensure the
awareness and enforcement of all Sheraton S.O.P & property L.S.O.P.
确保了解和执行喜来登酒店的标准和程序。
5) Enforce
operational standards that are periodically reviewed and updated.
加强营运操作标准定期地回顾和更新。
6) Be
responsible for always maintaining outlet safety and sanitation standards.
时刻保持对大堂吧的安全和卫生标准负责。
7) Enforce Sheraton
sanitation and food handling and storage standards. Audit the Lobby Bar operation monthly with
appropriate documentation.
运用万豪卫生和食品处理和储藏标准。以每月的方式适当的检查大堂吧。
8) Be
responsible for the security and management of all hotel property, facilities,
and assets.
负责对所有酒店财产、设备和资产的安全管理。
9) Conduct a
preventative maintenance inspection on a weekly basis with appropriate
documentation.
做好每月预防性的检查工作。
10) Always
enforce Marriott’s Princip monthly.
始终坚持万豪酒店的原则。
11) Led by
example through a “hands on” approach to motivate our associates to excel.
通过以身作则的方法，让我们的员工各展所长。
2. Human Resources
人力资源：
1) Develop and
implement management training plans for subordinate assistant managers and
supervisors on a quarterly basis in conjunction with HRD.
以人力资源部的管理者培训计划为基础，每季度为下级的副经理和主管开展和执行管理培训课程。
2) Implement a
departmental daily “15 Minute” training program.
执行部门每日的“15 分钟”培训计划。
3) Be
responsible for the execution of all associate performance reviews in a
professional and timely manner.
以专业和及时的方式负责所有员工表现的评析。
4) Be
responsible for all aspects of associate management including hiring and
discipline in conjunction with the Director of Food and Beverage.
负责对员工各方面的管理包括雇用、纪律，和餐饮总监保持联系。
5) Conduct an
effective monthly associate meeting with minutes and plans and actions
forwarded to the GM, B&F and HR.
执行有效的月度会议，要将会议摘要、计划和行动报告给总经理、餐饮部和人力资源部。
6) Supervise
the completion and critique of the wage progress report on a weekly basis.
每周完成对工资进展的管理和评论报告。
7) Work-related
injuries that occur in the course of work should be reported
immediately to the manager & Human Resources Department& Loss &Prevention
Department.
产生工伤的第一时间需上报给值班经理、人力资源部及防损部。
8) Guarantee my
due diligence in work. If I fail to finish the work on time due to personal
negativity, intentional delay, and other factors, and reduce work efficiency,
the overtime work generated shall be regarded as invalid.
保证本人在工作中尽职尽责，如因个人消极、故意拖延等因素而不能按时完成工作、降低工作效率，所产生的加班应视为无效。
3. Administrative行政管理：
1) Be
responsible for all accounting and billing procedures in the outlets.
负责大堂吧的所有收银和结账程序。
2) Be
responsible for the accurate supervision of the associate time control and
payroll systems by working with Finance and HR.
与财务部和人力资源部合作负责对员工的时间控制和薪资账册系统的正确管理。
3) Periodically
plan outside associate activities to promote teamwork.
定期为员工制定有助于提升团队合作精神的活动。
4) Promote
positive inter-departmental relations through candid communication and
cooperation.
通过坦白的沟通和合作促进积极的部门内部关系。
5) Respond to
guest inquiries or concerns within 24 hours in what is deemed the appropriate
manner. Communicate all guest issues
immediately to the Director of Food and Beverage.
对于顾客的询问和关注应在24小时内予以适当的答复。将客人对食品和饮料的问题与餐饮部总监及时沟通。
6) Perform any
reasonable request made of management which is not life threatening or against
the law.
运用任何合理的、不胁迫的或不违背法律的管理方式管理。
4. Marketing 市场销售：
1) Be aware of
all Marriott Guest Incentive programs and the correct accounting procedures
pertaining to them.
知道所有的万豪旅享家优惠和正确的计算及使用方法。
2) Develop and
execute plans and actions for the marketing of the Lobby Bar.
为大堂吧的市场发展制定营运计划和行动。
3) Be aware of
competitors in the market and complete a competition analysis on a quarterly
basis.
知道市场的竞争者并且每季度完成对竞争者的分析。