Guest Service Manager 宾客服务经理

Reports to Front Office Manager.
向前厅部经理汇报工作。
Well versed on all Brand Standard requirements for Front Office and related areas.
熟悉前厅部及相关部门的集团标准要求。
Serves as the hotel Manager on Duty and oversees all hotel operations, ensuring that the highest levels of hospitality and service are provided.  Represents hotel management in resolving any guest or hotel related situation.  Manages the flow of questions and directs guests within the lobby.  Serves as Guest Relations Manager and handles the tracking of service issues.
作为酒店经理需尽职尽责，须监管酒店的运营情况，提供高品质服务。代表酒店管理层解决客户或酒店相关事宜。解答问题，在大厅里引领客人。作为客户关系经理，处理服务中遇到的纠纷。
Directly responsible for front desk supervisors, front desk clerks, rooms controllers, lobby greeters to strive towards total guest satisfaction.
直接负责前台主管、前台接待、房控员几大堂接待，从而提高服务质量，使客人满意。
Ensure that all associates are adhering to all hotel policies, standards, procedures and regulations. Needs to be able to perform in all front of house functions.
确保所有员工都遵守酒店的政策、标准、流程及准则。需能够履行所有职责。
Responsible for hiring, training and development of all associates working for the guest relations area.
负责客户关系区域里员工的招聘、培训、及员工职业发展。
Assist the front office manager in all areas to ensure a correct and smoothly-operating department.
协助前厅部经理的工作，确保工作能够正常、顺利地运行。
Act as point of contact to arrange and organize guest stay. Act as role model for fellow associates and assure service quality meet brand standard. Create welcome hospitality and professional atmosphere in your area to ensure total guest satisfaction.
作为安排和组织客人入住的关键人物，需给员工做出榜样，确保服务质量达到酒店的品牌标准。在所带领的团队中，营造出热情、专业款待客人的氛围，以确保客人能够满意。
Have knowledge of local areas and be informed at all times about cultural, historical attractions as well as their locations and hours of operation.
对当地有充分的了解，特别是要清楚当地的文化、历史名胜，及它们的所在地和营业时间。
Be sure to spend time in public areas during busy time in order to take care of guest requests.
为了照顾到客户的需求，在繁忙时也要花时间顾及公共区域。