中餐厅主管 Chinese Restaurant Supervisor

根据酒店相关标准负责餐厅日常运营，确保迎宾、点餐、上菜、结账等各环节服务流程顺畅；营业前检查设施设备与餐具，营业中协调各岗位，营业后监督清洁整理；与厨房保持有效沟通，确保出菜顺序合理、出品质量稳定；处理客人投诉与反馈，及时解决问题，维护餐厅口碑；亲自为重要客人服务，主动推荐菜品与酒水，提升销售。Oversee daily restaurant operations in accordance with hotel standards, ensuring smooth service flow across all guest touchpoints, including guest greeting, order taking, food serving, and check-out procedures.Personally attend to VIP guests, proactively recommend menu items and beverages to enhance guest experience and drive sales.Handle guest complaints and feedback professionally, resolving issues promptly to uphold the restaurant's reputation.Maintain effective communication with the kitchen to ensure proper food sequencing and consistent quality standards.Conduct pre-service inspections of facilities, equipment, and tableware; coordinate staff across all stations during service; supervise post-service cleaning and closing duties.