忠诚客户经理/Loyalty Manager

Strong communication and interpersonal skills.优秀的沟通和人际关系技巧。
Excellent organizational skills. 优秀的组织能力。
Excellent leadership skills.优秀的领导能力。
Ability to prioritize and organize work assignments; delegate work.能够很好的安排工作，懂得区分事情的优先次序。
Ability to be a clear thinker, analyze and resolve problems, exercising good judgement.
能思维清晰地思考、分析和解决问题，有出色的判断能力。
Ability to direct the performance of staff and follow up with coaching and guidance to praise or make corrections.
能够根据员工的工作表现进行辅导并表扬或纠正。
Ability to motivate staff and maintain a cohesive team. 能够激励员工并团结大家，使团队具有凝聚力。
Take ownership as first contact resolution for Elite members, engage with Elite members to gather feedback during stay.
当精英会员遇到问题时，能主动承担解决问题的第一责任人，与精英会员交流收集入住期间的反馈。
Update Elite member preferences into Empower GXP and use Guest Planning Screen report to identify opportunities for future
stays.更新精英会员的偏好在GXP中，使用个人计划报告，以确定客人未来的入住。
Minimum 2 years management experience in various Room Division positions. 至少两年以上客房管理工作经验。
Demonstrated excellent communication and hospitality skills.有好的沟通能力和对客服务的技巧。
Demonstrated leadership qualities.有良好的领导能力。