宾客服务主管 FO Lead Host

·      监督酒店宾客服务员的工作。
Supervises the Hosts of the hotel.
·      在酒店经理和总经理不在时，担任值班经理的职责。
Acts as Manager on Duty in the absence of the Hotel Managers and General Manager.
·      确保酒店最基本的品牌标准都被贯彻执行。
Ensures that minimum brand standards have been implemented.
·      培训和确保宾客服务员按照品牌标准履行其职责。
Trains and develops Hosts to carry out duties to brand standards.
·      以支持和灵活的态度与酒店经理-宾客服务部和其他凯悦员工紧密合作，着眼于整个酒店的成功和酒店客人的满意度。
Works closely with the Hotel Manager - Guest Services and Hyatt Place associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
·      以支持和灵活的态度及“团队协作”精神与其他部门合作。
Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
·      按照要求维持所有设备和客用品的标准库存量。
Maintains par stocks of all equipment and guest supplies as required.
·      热诚欢迎所有到达凯悦嘉轩/嘉寓酒店的宾客。
Welcomes all guests to Hyatt Place ensuring a warm welcome.
·      办理入住和退房程序，包括核对宾客付款细节、上传客户资料至公安系统及分配房间。
Performs check in and check out procedures by verifying guest payment details, registering the guest with the Public Security Bureau and assigning a room.
·      帮助每位宾客了解熟悉酒店服务和设施。
Assists each guest to become familiar with the hotel services and amenities.
·      根据所定的程序引领客人入座、接受点菜及为客人服务食品及饮料。
Seats, takes orders and serves food and beverage to guest according to the established sequence and procedures.
·      确保酒店前场区域时刻保持干净和整洁。
Ensures the Front of House areas are well maintained and clean and tidy at all times.
·      在每次用餐结束后清理台面或餐桌并重新摆台。
Clears and resets counters or tables at conclusion of each course.
·      完全了解房间和餐饮计算机系统。
Fully conversant with all aspects of the Rooms and Food and Beverage Computer Systems.
·      计算账单并收款。
Computes bill and accepts payment
·      根据需要履行收银员的职责。
Performs the function of cashier as required.
·      核对收取的现金，确保所收现金是真钞。