前厅部经理

1. Delegates to and supervise all Managerial staff within theDepartment and assist them in preparing work schedules.
监督前厅管理层职员的日常工作，加强沟通，指导他们制订工作计划。
2. Conforms to and enforce policies and procedures & rules andregulations as laid down by ACCOR and the Hotel in order to achieve the highestlevels of uniformity and guest service.
按照雅高的管理规定开展工作，做到规范服务一体化。
3. Performs special duties as required by the Executive AssistantManager.(Le club member and VOG)
完成临时由行政助理经理安排的其它任务。（会员和客户满意度)
4. Check every department if put the tour standard in their job plan.
查阅各部门将旅游标准化工作列入到各部门的工作计划中,且与计划相匹配.
5. Every section head need to be responsible for the tour standard ontheir job.
将旅游标准化工作和责任落实到各部门负责人.
6. Prepares weekly staffing schedules, monitors staff attendance andassist in planning work schedules.
准备每周工作计划，检查员工的出勤情况，帮助他们制订工作计划。
7. Organize and develop training plans and implements trainingsessions for all staff within the section on a regular basis. Hold a sectionmeeting in regular.
组织实施员工的培训工作，负责员工的日常培训，制定培训计划。定期召开部门讨论会。
8. Controls and verify occupancy forecasts and keep ExecutiveAssistant Manager fully aware of the availability situation in the Hotel,especially when approaching full house.
预计开房率，将用房情况汇报给行政助理经理，尤其是客房率接近100% 时。
9. Maintains a Hotel log book on incidents, complaints etc. and referthem, if required to the appropriate department for follow up action.
准备一本工作日志，记下事故和客人投诉，以便相关部门跟踪解决问题。
10. Prepares various monthly reports as required by Executive AssistantManager.
制作行政助理经理安排的各种月报表。
11. Conducts regular operational meetings to review, monitor, adjustand upgrade the performance of the Front Office as a whole, explaining newdirections and policies and procedures at the same time.
组织前厅的常规工作会议，回顾总结前厅部的工作情况，传达新的工作指示和安排。
12. Prepares the annual capital and operating budgets for theDepartment in conjunction with the Financial Controller and ensure departmentalexpenditure is kept within budget by presenting the P & L for theDepartment to the Executive Assistant Manager on a monthly basis.
和财务总监一起准备年度资金预算，将每个月的盈利及损失情况上报行政助理经理，确保部门消耗控制在成本以内。
13. Responsible for adhering to the Rules and Regulations of hotel asset down in the Staff Handbook.
督促并监督员工遵守饭店的店规店纪和员工手册。
14. It is the first responsible person to maintain and manage allfacilities and materials.
部门所有设施设备和物资的维护保养和管理的第一责任人。
15. Handles and resolves all guest queries and complaints in anefficient manner and to establish an amicable relationship with all clients andguests of the Hotel.
积极热情地解答客人的疑问, 处理客人投诉, 和客户建立良好的关系。
16. Through close supervision recommend improvements and changes to theoperation of
theFront Office, especially concerning creating better service standards,increasing revenue and reducing costs.
监督前厅的工作，就如何提高服务水平及质量，增加饭店盈利，降低成本等方面提出好的合理化建议。
17. Plans and organizes regular Departmental training for all staff,especially new staff, paying particular attention to courtesy, efficiency,service standards, grooming, diplomacy and actual job knowledge.
组织安排前厅部的培训，就礼节礼貌，规范服务，仪容仪表及工作技巧等方面进行讲解，加强对新员工的培训。
18. Identifies and develop leadership qualities among subordinates inorder to guide them towards the path of career enrichment with both ACCOR andthe Hotel, and additionally
providethe Hotel with a source for future management.
在员工中树立领导形象，培养员工对雅高及饭店的感情，为饭店发掘人才。
19. Coordinate with Director of Sales to maximize revenue throughefficient room and sales control.
和销售总监一起通过有效的销售策略提高饭店的客房率。
20. Liaise with Executive Housekeeper in scheduling room blockage forgeneral maintenance.
和行政管家协调房间的整修维护工作。
21. Coordinate with Credit Manager for all credit arrangementsincluding rebate.
和信用经理协调信贷问题及扣减问题。
22. Works closely with other Departments of the hotel, and attendregular meetings on a periodical basis.
和其它部门紧密合作，参加必要的会议。
23. Participates in providing and receiving constructive criticismconcerning the Department and the Hotel as a whole, in order to improveefficiency, productivity and guest service.
参加有关会议，就饭店建设、提高工作效率、加强对客服务等方面提出合理化建议，听取他人的意见。