宾客服务中心接待员 Guest Service Officer-GSC

确保用礼貌，有效的方式处理所有来电。
Ensures all telephone calls are handled in a polite, efficient manner.
对酒店和当地的产品的知识要相当了解。
Ensures a high level of product knowledge of hotel and local area.
操作总机的控制台，呼叫系统，并与部门的计算机程序相联系。
Operates switchboard consoles, paging system, and associated computer equipment in accordance with departmental procedures.
确保副理能充分了解来自顾客及其他部门的反馈。
Ensures the Assistant Manager is kept fully aware of any relevant feedback from either customers or other departments.
对房间的销售/促销、餐厅和其他设备/节目都要非常了解。
To be knowledgeable and promotes/ upsells Rooms, Outlets and other facilities/ programmes whenever opportunities arise.
在任何可能的情况下，对潜在的客人都要销售我们的凯悦天地项目。
Promotes World of Hyatt programme to potential guests whenever possible.
及时处理收发邮件和传真。
Handles incoming and outgoing mail, and faxes in a timely manner.
确保所有的预定、定单、要求等等都是正确和迅速地传送到有关部门。
Ensures that all reservations, orders, requests, etc. are accurately and quickly relayed to the
department concerned.