礼宾部实习生 Trainee - Concierge(实习)

Delivers and picks up guest luggage as assigned by Team Leader.
根据领班的安排为客人运送行李。
Stores luggage according to standards.
根据标准储存行李。
Directs incoming guests to the check in area whilst offering to handle any luggage the guest happens to be carrying.
为客人提行李时，指引抵店客人到办理入住登记的地方。
Directs guests and visitors to any of the Hotel’s facilities.
指引客人及来访者到任何酒店的设施。
Opens and closes car doors for guests whenever the opportunity arises.
主动为上下车的客人开/关车门。
Assists all guests with luggage storage, ensuring the proper handling, storage, security and procedures are followed.
协助所有客人的行李存放，确保遵守正确的处理、储存、安全的程序。
Hails taxi/ cabs and answers inquiries.
为客人呼叫出租车并解答问询。
Reports complaints or problems to Team Leader/ Chief Concierge if no immediate solution can be found.
遇到问题或投诉，如果找不到立即解决的方法，要向礼宾部的领班/礼宾司汇报。
Provides courteous and professional service at all times.
随时提供礼貌且专业的服务。