Concierge礼宾员

·Implemented and delivered LQA standards to every guest in daily operation.
·Honesty is a work basis, ensure implement on work with honesty all times.
·Knowledgeable about all events and information of the immediate and surrounding area, while provide new information for maintaining a library of relevant information.
·To be efficient and prompt handling and delivery of all messages, facsimiles and parcels throughout the hotel.
·Strictly to follow all Concierge Policies and Procedures are adhered.
·Directs guests and visitors to any of the Hotel’s facilities.
·To keep the cleanliness of the Concierge counter, equipment and storage, and responsible for the maintenance of all Concierge equipment.
·在每日的对客服务中遵守和执行LQA。
·以诚信为工作基本，在任何时候都需要诚实的执行酒店所有财务制度。
·熟知酒店周边区域所有各项活动和信息，并不断保持信息资料库的更新。
·高效和迅速的处理和交付酒店内所有信件、传真和包裹。
·严格执行部门各项政策与程序。
·指引客人及来访者到任何酒店的设施。
·保持礼宾台，礼宾设备和储藏间的卫生，对所有礼宾部运营品的维护保养负责。