Guest Relations Officer宾客关系专员

Major Responsibilities 主要职责：
Collaborate with front desk team to check on all arrangement are smooth for guest
requests on pre-arrival, allocation of room upgrades, amenities based on guests’ preferences.
与前台团队合作，检查所有的安排是否顺利，以满足客人在抵达前规划预留房间的要求，根据客人的喜好分配房间的升级和设施。
Review with the Guest relation Manager on VIP guests stay reservation and special occasions
stay information (e.g., birthday, anniversary, wedding stay, family stay etc.) to create “surprise and delight”.
与宾客关系经理一起审查VIP客人的住宿预订和特殊要求的信息（如生日、周年纪念日、婚礼、家庭等），创造 "惊喜和快乐"。
Be responsible of monitoring and taking care of guests on arrival experience with Bell Services and Front Desk.
和礼宾人员，前台人员一同关注客人的入住体验并监督。
Be responsible and collaborate with Front Desk on fast check-in.
负责并与前台合作，快速办理入住手续。
Be present at the Lobby, Restaurant during peak times with guests to engaged and create
emotional connection to anticipate the members’ needs.
在高峰期在大堂和餐厅与客人接触，建立情感联系，预测客人的需求。
Job Specification职位要求:
Good communication skills and service oriented.
具有良好的沟通能力和服务意识。
Fluent in English.
英语流利。