Reservation Manager 预订部经理

1.With proper telephone etiquette, answer all incoming calls within 3 rings with a smiling tone of voice
按照正确的电话礼仪，在电话铃响3声以内用微笑的语气接听所有来电
2. To peruse all incoming correspondences: Process all incoming correspondence, including Reservations Orders / Requisitions from both local and overseas clients, and assign tasks to all subordinates to accomplish
审阅所有收到的信件:处理所有收到的信件，包括来自本地和海外客户的预订订单/申请，并分配所有下属要完成的任务
3. Supervise and maintain the good working relationship: Supervise staff and assure that they are familiar with the hotel policies and reservation procedure
监督并保持良好的工作关系:监督员工，确保他们熟悉酒店政策和预订程序
4.Manage manpower schedule duty roster for subordinates, and arrange their annual leave and statutory holidays
人力管理:安排下属的值班表，安排员工的年假和法定节假日
5. Preparing all reports for morning briefing
为晨会准备所有报告
6. Assist the DOSM in setting up and coordination all reservations activities in future needs
协助市场销售总监建立和协调所有的预订活动
7. Endorse all outgoing Reservation confirmation letters / slips and other correspondence before they are sent out
在寄出所有寄出的预订确认信/纸条及其他信件前，请签署
8. Guest Profile maintenance: Maintain updated guest history profile and link such information to respective reservations
维护客人档案:维护更新的客人历史档案，并将这些信息链接到相应的预订
9. To upsell hotel products including F&B facilities, Spas and other services to maximize the
total Hotel revenue
增加酒店产品的销售，包括餐饮设施，水疗和其他服务，以最大化酒店的总收入
10. Conduct training on product knowledge, upselling skills, competitors offer etc to team members to keep up professional service standard.
对团队成员进行产品知识、提升销售技巧、竞争对手报价等方面的培训，以保持专业的服务标准
11. Do the set up for all the promotion related, like promotion code, rate code etc
负责所有促销活动的相关设置，如促销码，价格码等
12. In charge of group booking handling
负责团队预订的处理
13. Champion all reservations systems (PMS, CRS platform, various interfaces, Revenue Management system, channel management system, Rate shopping tool, etc. Manage and control distribution and inventory through all channels of distribution
支持所有预订系统(PMS、CRS平台、各种界面、收益管理系统、渠道管理系统、价格购物工具等)通过所有分销渠道管理和控制分销和库存
14. Abides by both the hotel and Head Office policies and procedures
遵守酒店及总部的政策和程序
15. Analyses, evaluates and improves personal performance on a continual basis
对个人表现进行时时分析，评估和改进
16. Carries out other tasks as directed by DOSM
完成市场销售总监其他交予的工作