Banquet Manager 宴会厅经理

Position Overview 岗位概述：
To assist and support the Director of F&B in the seamless running of the Banquet in the most efficient and effective manner delivering the highest possible standards of service, whilst being pro-active in maintaining and/or improving turnover and profitability.
协助餐饮总监开展宴会的日常工作。为客人提供高效便捷的服务，积极主动地提高餐厅的运营收入和利润。
The Role 岗位职责：
o Implement Standards operational procedures to suit the concept and regulate the service.
o 制定适合会厅的服务流程和标准
o Ensure all the staff have a thorough product knowledge by means of regular colleague training sessions and tests
o 确保所有员工菜品知识的培训与测试
o Conduct regular strategy update meetings.
o 制定运营战略，更新会议
o Handle customer complaints efficiently and reply promptly
o 能高效礼貌的回复或者处理投诉
o Monitor guest feedbacks and make action plan
o收集客人的反馈制定处理计划
o Oversee service sequence and ensure the guest experience is smooth
o 督促员工按照服务流程为客人提供服务，确保客人的用餐体验
o Protect the health, safety and well-being of guests and colleagues.
o 证所有用餐客人和员工的人身安全与安全
o Adhere to any reasonable request or change to working time or area, within the parameters set out by company standards.
能随机应变处理客人的合理需求
o Comply with company grooming standards.
o 遵守公司的仪容仪表
o Liaise with the different departments on the smooth running of the operation (sales, marketing, housekeeping, stewarding…)与
公司的其它部门保持紧密合作（销售部，市场部，房务部，管事部）
Talent Profile 能力&技能需求：
o Clear understanding of service sequence
o 完全了解服务流程
o Strong communication skills both verbally and written
o 较强的听写能力
o Be a team leader
o 团队领导者
o Complaint handling
o 处理投诉
o Leading by example
o 树立榜样
o English speaking
o 英语口语