宴会服务主管Banquet Service Supervisor

Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
按照部门的规范和程序提供高标准的餐饮服务。
Develop departmental standards and procedures to promote salesmanship, beverage creativity and profit
为销售，饮品创新和利润制定部门的规范和程序。
Communicates to his/her superior any difficulties, guest comments and other relevant information 
与上级领导交流有关疑难，客人意见和其它相关信息。
Delivers daily briefings and attends other Food and Beverage meetings as scheduled
召开每日例会和参加计划好的餐饮部会议。
Delivers prepared training sessions in line with a departmental monthly calender
按照部们的月度活动日历提供制定的培训课程。
Prepares for service by ensuring the department’s:
确保部门的以下各项工作就绪为客人提供服务：
Grooming is impeccable and in accordance with ICHG personal presentation standards
遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔
Equipment is clean
设备干净
Equipment is sorted and stored
设备分类且存放好
Glassware is polished
玻璃器皿擦亮
Requirements for special occasions are ready
特别活动的要求准备就绪
Music is on
放音乐
Lighting is on
开灯
Outlet is ready for service and guest comfort
酒吧准备就绪为客人提供舒适的服务。
Carries out effective service by ensuring all staff are aware of their role in:
确保所有员工了解自己的职责高效的提供服务：
Greeting and seating guests
迎宾并安排客人就坐
Explaining and up-selling daily beverage specials
说明并推销每日的特价饮料
Processing food orders accurately
准确的下食品单
Using trays and tray jacks effectively
有效的利用托盘和托盘架
Quickly taking food and beverage orders
快速的为客人写餐饮订单
Ensuring payment methods are handled accurately
确保准确的处理付款方式
Ensuring working areas are cleaned and re-set quickly
确保工作区快速的清洁和重新摆放整齐
Ensuring the bar is clean
确保吧台干净
Regularly cleaning ashtrays
定时清理烟灰缸
Conversing with Guests in relation to the food and beverage products
与客人交谈有关的餐饮产品
Carries out effective beverage service by ensuring:
通过确保以下内容高效的提供饮品服务：
Beverages are up-sold and regularly replenished, abiding by responsible alcohol service regulations
遵守酒精饮料服务归定，推销饮料并定时为客人续酒。
Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
与客人谈论葡萄酒，建意葡萄酒的品种和风格，写单和为客人送酒
Promoting and selling cocktails to guests
向客人推销鸡尾酒
Making and presenting cocktails
调配和装饰鸡尾酒
Coffee and tea is served hot and in accordance with standard
按规范提供热的咖啡和茶
Patron care standards are adhered to by ensuring:
通过确保以下方面遵守宾客服务规范：
Guests are advised on alcoholic beverages
给予客人有关酒精饮料的建议
The strengths of alcohol is advised and guests are advised as to their effect
告知客人酒精强度，并告诉客人对他们的影响。
Compliance with legal provisions of local liquor codes
遵守法律规定和地方酒精饮品条例
Level of intoxication of guests is assessed and appropriate action taken
评定客人的醉酒程度并采取必要的措施
Advise guest on the hotel’s policy of smoking
通知客人酒店的吸烟规定
Monitor factors which interfere with the total experience of the guest
监测影响客人总体体验的各方面工作
Cellar operations are carried out including:
酒窖管理包括：
Correct use of refrigeration system
正确的使用冰箱系统
Effective operation of the post-mix syrups bulk dispense system
有效的使用后混合桶装糖浆分装设备
Operating the beer reticulation system
使用啤酒过滤裝置
Adhering to stock control procedures
遵循存货管理程序
Take appropriate action to resolve guest complaints
正确处理客人的投诉。
 
Requisition bar items according to bar stocks
根据酒吧存货量领取酒吧物品。
Train bar attendant, wait help and bus help in basic beverage knowledge and beverage service
为酒吧侍应生提供基本的饮料知识和饮料服务的培训。
Complete spillage report and submit to Food and Beverage manager at the Conclusion of each shift
填写洒酒单并在每班结束后交给餐饮经理。
Assist the Food and Beverage Manager to source and review outlet musicians
协助餐饮经理寻找和审评音乐师。
Assist to promote the musicians
协助乐师的推广工作。
Design promotional material which is aimed at increasing revenue, covers and profit for the Bar with the approval of the Food and Beverage Manager
设计以增加收入，人数和利润为目的的酒吧宣传材料，然后由餐饮经理审批。
Works with Superior on manpower planning and management needs
和上级领导一起进行人力规划和管理需求。
Works with Superior in the preparation and management of the Department’s budget
和上级领导一起编制和管理部门预算。