宾客服务经理 Guest Services Manager

Serves asthe property Manager on Duty and oversees all property operations, ensuringthat the highest levels of hospitality and service are provided. Represents property management in resolvingany guest related situation. Manages theflow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handlesthe tracking of service issues.
作为当值的经理，确保班次内的酒店正常运作，确保为客人提供高水平的接待和服务。代表酒店管理部门解决任何与宾客有关的问题。跟进并汇报客人提出的问题，在酒店大堂欢迎宾客。作为宾客关系经理，及时处理并跟进服务方便的各种问题。