预订及宾客服务中心文员 Reservation Agent

1.了解所有房价、特别促销。
2.保证充分了解酒店知识以向客人介绍产品和服务。
3.维护酒店信息系统，保证所有预定、 价格和市场代码的更新，保证所有的客户信息正确记录，酒店和中央预定系统连接顺畅。
4.确定可以增加销售利润和预计客人需求的机会。
5.保证每天处理所有回复。
6.保证所有预订根据当天价格进行。
1.Keep up to date on all room rates, special offers and promotion
2.Ensure a high level of product knowledge is maintained in order to explain services and facilities to clients are required.
3.Maintain PMS System, ensure all the bookings, rates and market codes are up to date, ensure all accounts are in profile track, ensure proper connection between CRS and PMS
4.Identify opportunities for value added services to increased sales profitability and anticipate client needs
5.Endeavour to process all the correspondence on a daily basis
6.Ensure that all the reservations are made within the guidelines of daily status.