礼宾主管 ID-34590

Handles guests request/enquires in a professional and helpful manner.
专业热情地处理客人的需求。
Maintains updates and relevant information to handle guests enquires.
对于客人的询问， 给予最更新的相关信息。
Ensures all guests requests are handled quickly and efficiently.
确保所有客人的需求得到快速而有效的处理。
Maintains all quality standards and procedures from guest pre-arrival, to guest arrival, to guest in-house stay to guest departure.
对于客人预计抵达，抵达， 入住和离店， 维持质量标准和程序。
Ensures staff are trained to understand and complete all common requests.
确保员工的培训，理解并执行对客的要求。
Checks the log book to ensure the quick and correct handling of guest requests.
抽查记录本，确保快速准确地解决客人的需求。
Analyzes and solves any recurring problems that arise.
分析和解决多发问题
Practices visible management, including daily interaction and courtesy calls with guests.
实现可视管理包括每日与客人沟通和礼仪电话。
Ensures that all guest complaints are handled efficiently and politely.
确保及时有效而得体地处理宾客投诉。