预订及总机员

岗位描述：
1、Receive and confirm all guest room reservations.
接收并确认所有的房间预订。
2、Take and processes reservation requests received by phone, letter, fax etc. sends confirmations.
接受通过电话,信件,传真等方式的预订并发回确认。
3、Answer enquiries about hotel services and facilities; Answers questions on rates and room type available.
回答关于酒店服务和设施的询问；回答房价和房间类型的询问。
4、Sort and classify reservations into several types such as VIP commercial firms, group and regular FIT, etc.
按顺序把预订分为几类，例如贵宾，商务公司，团队和散客等。
5、Provide services and information to guest that is the up to date possible, and is delivered to the guest in the most meaningful way.
通过合适的途径,向客人提供服务和准确的信息。