楼层主管

岗位描述
1、To supervise Room Attendant and inspect guest rooms and surround serviceareas. Paying attention to details by keeping the international standard ofroom cleanliness and product maintenance adhering to standard required by ourhotel.
管理客房服务员并检查客房及服务区域的卫生，注意从酒店的全局出发并根据要求建立国际化的卫生标准。
2、To check all the guest rooms, VIP in-house, VIP arrival and long stayingguests.
检查所有客房，重要客人的房间以及重要客人的到达，以及常住客人的房间卫生。
3、 To attend to guest requests and complaints. Takes corrective action.
采用正确的方式处理客人的要求和投诉。
4、To ensure the cleanliness of guestrooms, and ensure maximum guest satisfaction,adhering to the standard required by our hotel.
确保所有客房按酒店标准清洁，同时保证客人最大程度的满意。