宾客关系主任 Guest Relations Officer

FINANCIAL RETURNS 财务回报
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Assist in any other duties when
required by the Guest Relations Manager
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按照客户经理的要求对其它任务进行协助
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Assist with translations (information;
guest directory; menus etc) as required
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按要求协助翻译（信息、客户名单、菜单等）
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Plan and co-ordinate all
promotional activities targeting clients
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计划和协调所有针对客户的促销活动
PEOPLE 员工团队
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Assist staff with language and
culture
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就外语和国外文化对员工进行辅导
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Attend recreation activities
when necessary
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如有必要，可参加一些相关招待活动
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Plan and conduct group and
function rundown meetings
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计划并召开关于团组和活动的总结会
GUEST EXPERIENCE 宾客体验
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Plan and co-ordinate the
provision of friendly, efficient services to guests
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进行相关计划和协调工作，以确保向客人提供友好和高效的服务
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Schedule activities for guests
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安排客人的活动日程
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Assist with
check-ins/check-outs of clients
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协助客人办理入住和退房手续
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Greet Guests upon arrival
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在客人抵店时进行迎接
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Room Guests
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为客人安排客房
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Cover guest relations desk
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负责客户关系台的工作
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Assist guests with airline
bookings and reconfirmation’s
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协助客人进行航班预订和确认
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Assist all departments in being
receptive to the needs of guests
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协助所有部门满足客人的各种需求
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Provide feedback from Guests to
Front Office Manager for action
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将从客人处得到的反馈向前厅部经理汇报，以期采取相应行动
RESPONSIBLE BUSINESS 企业责任
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Trace relevant statistics about
clientele
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对客户的相关统计数字进行跟踪
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Co-ordinate and supervise all
activities for guests
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协调和监督对客人开展的所有活动
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Perform other duties as
assigned by superior.
履行上级分派的其他职责.