宴会服务经理 Banquet Service Manager

• Direct the Banquet and Convention to ensure successful execution of hotel events.
• 直接管理宴会及会议部以确保成功地执行酒店的宴会活动。
• Ensure products and services delivered by the Banquet and Convention meet or exceed guest expectations, create customer loyalty and increase market share.
• 确保宴会及会议部提供的产品和服务的达到或超过客户的期望，创造客户忠诚度从而增加的市场份额。
• Select, develop and retain a diverse hourly and management workforce to deliver excellent service and effective leadership in the operation. Create and sustain a work environment that focus on fair and equitable treatment and employee satisfaction to enable business success. Manage part-time labour by holding them up to hotel’s standards.
• 在运营时，通过筛选、培养和保留劳动力的管理来提供绝佳的服务和执行有效的领导力。创造和维持公平和公正待遇以及让员工满意的工作环境，从而达到商业上的成功。管理小时工，使他们符合酒店的标准。
• Builds the unit’s top line revenue by focusing the Banquet and Convention Team on the sale of products and services during the event phase.
• 在活动期间，通过关注宴会及会议部对产品的销售和提供的服务来建立本单位的最高线收入线。
• Manages the daily operation of Banquet and Convention to achieve or exceed budget expectations. Monitors salaries and expenses and makes ongoing adjustments as needed to achieve goals.
• 管理宴会及会议部的日常运作，以达到或超过财政预算的期望。管理工资和开支，不时的进行调整以便实现目标。
• Effectively manage the Banquet operations by ensuring the following:
有效管理宴会厅的日常工作，确保日下工作正常进行：
o Oversee the Implementation of standards as detailed in the departmental standards and procedures manual
o 监督部门工作标准和程序手册中列出的各项规范的贯彻执行。
o Adhere to opening and closing procedures
o 遵守开始营业和结束营业的程序。
o Adhere to bill paying procedures
o 遵守规定的结账程序。
o Personally meet and farewell a minimum of 80% of your customers
o 亲自迎送80%以上的客人。
o Encourage and motivate staff to provide optimum service during all shifts
o 激励在岗员工为客人提供卓越的服务。
• Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile
• 与厨师和餐饮经理交流意见和客人的建议从而反应当前客人的情况。
• Conduct competitor analysis
• 对竞争对手进行分析。
• Manage customer database and utilize effectively
• 管理顾客数据库并有效的加以使用。
• Actively pursue cost saving measures
• 积极的实行节约成本的方法。
• Recycle wherever possible
• 尽可能再利用能源。
• Manage wage and beverage cost
• 管理工资和饮料成本。
• Forecasting
• 进行预测工作。
• Stock control
• 有效的控制存货。
• Works with Superior on manpower planning and management needs
• 和上级领导一起进行人力规划和管理需求。
• Works with Superior in the preparation and management of the Department’s budget
• 和上级领导一起编制和管理部门预算。