楼层主管

·         Monitors Housekeeping personnel to ensure guests receive prompt and courteous service
·         监督客房部工作人员，确保客人得到及时和礼貌的服务。
·         Monitor Housekeeping personnel to ensure rooms, and particularly those of IHG Rewards Club members, known repeat guests and other VIP’s receive special attention
·         监督客房部工作人员，确保客房，特别是会员、熟客和其它贵宾的客房得到特别重视。
·         Informs other operating departments of Housekeeping matters, which concern notably the Front Office, to ensure accurate room status, in addition to communicating with Engineering and the Laundry
·         除与工程部和洗衣房进行沟通外，还要向其它业务部门，特别是确保前厅部了解准确的客房状况。
·         Schedules routine inspections by supervisors, of all housekeeping areas including occupied and non-occupied rooms Inspects guest rooms in all Housekeeping areas on a regular basis to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurbished as required
·         定期对所有客房区域进行视察，以确保家具、设施和设备按要求得到良好的清洁、修缮、保养和更换和整修。
·         Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary
·         对所有直属下级的仪容仪表、守纪情况和工作效率进行评估。如有必要，可直接采取纠正措施。
·         Follows up on progress of agenda items covered in regular meetings
·         跟进日常所提及的其他需要跟进的客房部的日常事务。
·         Works with the Assistant Executive Housekeeper on routine cleaning programs including spring cleans, etc
·         与行政副管家一起管理例行清扫活动，包括春季大清扫等。
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·         Supervise the implementation of housekeeping standards and procedures in relation to:
·         监督客房部各项标准和工作程序的执行：
o    Bedroom service
o    臥室服务
o    Bathroom service
o    卫生间服务
o    Valet service
o    洗衣服务
o    Cleaning service
o    清洁服务
o    Linen maintenance
o    布草维护
 
·         Recommended changes to these standards and training needs on an ongoing basis
·         就这些标准和培训需求提供持续性的改进建议。
·         Maintain a current and thorough knowledge of all housekeeping systems
·         对客房部所有系统有最新和完整的知识。
·         Responsible for entering accurate room status into computer daily and investigate discrepancies
·         负责每天将客房情况准确的输入电脑并调查各种异常情况。
·         Maintains and update administrative data
·         维护和更新管理数据。
·         Open and close the shift and ensure effective shift hand over
·         负责管理接班和交班工作，以确保交接班过程的有效进行。
·         Maintains working area and equipment in a proper state of cleanliness and repair
·         确保工作区域和设备得到良好的清洁和修缮。
·         Report guest complaints to Executive Housekeeper or delegate immediately
·         及时向行政管家或其代理人汇报客人的投诉情况。
·         Conform all damage and losing item with operator.
每天与总机和对房间丢失与破损的记录情况
·         Distribution and collection of keys
·         分发和收集钥匙。
·         Management of all incoming and outgoing calls
·         管理所有的呼入和呼出电话。
·         Solve employee grievances
·         解决员工受到的不公正待遇问题。
·         Perform Room allocations
·         分配客房
·         Perform Room inspections
·         检查客房
·         Prioritise arrival rooms
·         排列抵店客人客房的优先顺序。
·         Liaise with Front Office for guest and hotel requirements
·         配合前台满足酒店和客人的要求。
·         Ensure guest valet is processed and delivered in a timely manner
·         确保及时为客人提供洗衣服务并送还。
·         Co-ordinate special projects (e.g. site rooms, vermin control, window and carpet cleaning, room inventories)
·         协调特别项目(如参观客房，除虫，窗户和地毯的清洁，客房供应量)
·         Manage all special requests made by guests
·         处理客人所有的特殊要求
·         Ensure consistency within the department
·         确保部门内工作的一致性
·         Management of lost property for the hotel
·         管理酒店的遗失财物
·         Ensure you have complete knowledge of room types, layouts and facilities
·         确保具有客房类型，设计和设施的全面知识
·         Conducts shift briefings to ensure hotel activities and operational requirements are known
·         进行交接班说明，确保了解酒店的工作和运营需求
·         Works with Superior on manpower planning and management needs
·         与上级领导一起进行人力规划和管理需求