客房服务员

·         Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures
·         按照既定标准和工作程序，对客房、走廊、布草房和餐具柜进行清洁。
·         Replenishes guest supplies
·         补充客用品。
·         Ensures guest services specified by superiors and guests requests are promptly and courteously met
·         及时、礼貌的完成上级指定的对客服务并满足客人的要求。
·         Reports damage or malfunction in hotel rooms to superior
·         向上级汇报酒店客房内的损坏或故障情况。
·         Maintains equipment in proper state of cleanliness and repair
·         保证设备的清洁和修缮。
·         Maintains a section room report
·         完成区域客房报告。
·         Maintains a daily room checklist
·         完成每日客房检查工作单。
·         Meets with superior and takes on daily assigned tasks
·         与上级会面并承担每日分配的任务。
·         Reports and submits lost and found articles to superior immediately
·         及时向上级汇报和上交与客人遗失物品。
·         Report guest complaints to superior immediately
·         及时向上级汇报客人的投诉。
·         Reports unusual behaviour/activities on floors to supervisor
·         向上级汇报楼层里的反常行为和活动。
·         Records room status in allocated section accurately
·         准确记录在划定的区域内的房间情况。
·         Complies with hotel’s health, safety and hygiene policy
·         遵守酒店的健康、安全和卫生政策。
·         Adheres to personal grooming and hygiene standards
·         保持个人仪容和卫生标准。
·         Attends meetings and training sessions as required
·         按要求参加会议和培训活动。
·         Carry out valet services when required including delivery of linen or processing laundry orders
·         如有需求则完成贴身管家服务，包括派送布草或处理洗衣预订等。