Guest Service Agent - FD/Club 宾客服务接待员 - 前台/行政楼层

职位描述Responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries. 负责所有与前台相关的活动，如接待、办理入住和退房手续、给客人安排客房、外汇业务以及协助处理客人的问询等。
职位资格和技能
Required Skills – 技能要求
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
Able to read and write English 能够读写英语
Proficient in the use of Microsoft Office and Front Office System 熟练使用微软办公软件和前台系统
Qualifications – 学历
High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent 具有高中学历或酒店行政管理，酒店管理或相关的职业证书。
Experience – 经验
1 year experience in guest / customer service, or an equivalent combination of education and experience. 拥有1年宾客服务部工作经验，或与此相当的教育和相关工作经验结合的背景。