Floor Attendant 楼层服务员

MAIN DUTIES:
主要职责：
Responsible forcleaning floor rooms and related area and maintain clean and good condition.Ensure that the guest items safe and orderly. Provide a comfortable environmentfor all guests负责清洁楼层客房及相关区域并使之保持整洁良好的状态。确保客人物品的安全和整齐有序。为所有客人提供舒适的环境。 每日工作职责：Daily Job Duties: According to thestandards set by the guest rooms, corridors, cabinets, linen room and cabinetsfor cleaning and maintenance根据制定的标准对客房、走廊、橱柜、布草房和橱柜进行清洁和维护.Replenishesguest supplies补充客用品Ensures guestservices specified by superiors and guests requests are promptly andcourteously met.确保迅速而礼貌地完成主管和客人所作的要求。Reports damageor malfunction in hotel rooms to superior向主管汇报客房的损坏和故障情况。Maintainsequipment in proper state of cleanliness and repair保持设备处于良好的清洁和维护状况。Maintains asection room report.做好部门记录。Maintains adaily room checklist做好每日的客房检查单的记录。Meets withsuperior and takes on daily assigned tasks.配合主管并负责完成每日分配下来的工作。Reports andsubmits lost and found articles to superior immediately.如拾到遗失物品应立即报告并上交主管。Report guestcomplaints to superior immediately如有投诉应立即上报主管。Reports unusualbehaviour/activities on floors to supervisor.将楼层上的反常行为或活动上报主管。Records roomstatus in allocated section accurately.正确地上报所负责区域的房态。Complies withhotel’s health, safety and hygiene policy按照酒店的健康、安全、和卫生制度执行。Adheres topersonal grooming and hygiene standards.正确地上报所负责区域的房态。Attends meetingsand training sessions as required.按要求参加会议和培训会议。Creates andmaintains floral arrangements更新和保持花草的布置。Carry out valetservices when required including delivery of linen or processing laundry orders.
当需要传送布草或处理洗衣单时须执行传递服务。