前台接待员

· Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
· 随时以友好和乐于协助的态度迎接客人，并尽量了解和称呼客人的名字。
· Registers and rooms all arrivals according to established procedures
· 按照既定工作程序为所有来客登记并安排房间。
· Maintains intimate knowledge of departmental standards and procedures
· 熟知部门标准工作程序。
· Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
· 履行入住、退房和换房手续，并确保所有资料都按照预订情况完整的输入酒店电脑系统。