客房部主管

Duties and Responsibilities工作职责
Perform all duties as Housekeeping attendant, but not limited to below responsibility as supervisor:
履行作为客房服务生的全部责任，但不仅限于以下的主管职责：
· Supervise the implementation of housekeeping standards and procedures in relation to:
· 监督客房部各项标准和工作程序的执行 ：
· Bedroom service
· 臥室服务
· Bathroom service
· 卫生间服务
· Valet service
· 洗衣服务
· Cleaning service
· 清洁服务
· Linen maintenance
· 布巾维护
· Recommended changes to these standards and training needs on an ongoing basis
· 就这些标准和培训需求提供持续性的改进建议
· Maintain a current and thorough knowledge of all housekeeping systems
· 对客房部所有系统有最新和完整的知识
· Open and close the shift and ensure effective shift hand over
· 负责管理接班和交班工作，以确保交接班过程的有效进行
· Distribution and collection of keys
· 分发和收集钥匙
· Management of all incoming and outgoing calls
· 管理所有的呼入和呼出电话
· Solve employee grievances
· 解决员工受到的不公正待遇问题
· Perform Room allocations
· 分配客房
· Perform Room inspections
· 检查客房
· Prioritise arrival rooms
· 排列抵店客人客房的优先顺序
· Liaise with Front Office for guest and hotel requirements
· 配合前台满足酒店和客人的要求
· Ensure guest valet is processed and delivered in a timely manner
· 确保及时为客人提供洗衣服务并送还
· Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)
· 协调特别项目(如参观客房，除虫，窗户和地毯的清洁，客房供应量)
· Manage all special requests made by guests
· 处理客人所有的特殊要求
· Ensure consistency within the department
· 确保部门内工作的一致性
· Management of lost property for the hotel
· 管理酒店的遗失财物
· Ensure you have complete knowledge of room types, layouts and facilities
· 确保具有客房类型，设计和设施的全面知识
· Manage storage areas
· 管理仓库
· Maintain adequate stock levels
· 保存充足的用品存货
· Complete stock takes as required
· 按要求完成库存盘点工作
· Maintain stock levels
· 维持存货水平
· Conducts shift briefings to ensure hotel activities and operational requirements are known
· 进行交接班说明，确保了解酒店的工作和运营需求
· Works with Superior and Human Resources on manpower planning and management needs
· 与上级领导和人力资源部一起进行人力规划和管理需求
· Works with Superior Director of Finance in the preparation and management of the Department’s budget.
· 与上级领导和财务总监一起编制和管理部门预算。
Required Skills –
技能要求
· Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
· 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力
· Able to speak, read and write English
· 具有说，读和写英语的能力
· Proficient in the use of Microsoft Office
· 熟练使用微软办公软件
· Organizational and training abilities
· 具有组织和培训能力
Qualifications –
学历
· High School or Diploma in Hotel Administration, Hotel Management or equivalent
· 高中或酒店行政管理，酒店管理或相当的大专学历
Experience –
经历
· 2 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training.
· 最好拥有在相似规模酒店2年客房工作经验，包括的管理经验或培训经验