客房销售经理\副经理

JOB SUMMARY
1. Theposition is accountable for developing new corporate accounts, maintainingexisting accounts and generating room nights revenue to contribute as part ofBusiness Travel Team in the following two areas: ERS and Group Corporate
职位需有能力发展新客户，维护现有客户并持续产生间夜及客房收入的能力。
CANDIDATEPROFILE
Education andExperience
1 Ability to complete reports as required using appropriate computer andgood interpersonal skills.
良好的沟通能力并熟练使用电脑及完成所需报告
2 Exhibits competency in computer usage (Word, Excel, Power Point).
能熟练应用计算机办公自动化软件（Word，Excel，PPT）
3 The analytical skills
具有较强的分析能力
4 Ability to communicate effectively with various departments.
与各部门有效沟通和协调的能力。
5 Ability to maintain confidentiality of guest information and designatedhotel data.
有能力处理客人和酒店的机密信息
6 Proficiency in written and spoken English and Mandarin
具有良好的普通话和英文读写能力
7 Good general education, preferably Diploma/Degree graduates
具有大学本科学历
8 At least 1 year in similar position in the luxury hotel industry
在奢华品牌相类似职位至少一年经验
9 Ability to prioritize, organize work assignments and follow-up.
有抓重点、组织工作和跟进的能力
10 Ability to promote positive relationships with guests and staff.
积极促进与客人及员工的良好关系的能力
11 Ability to perform job function with minimal supervision even underpressure.
即使承受压力，也要有监管的能力
12 Ability to ensure security and confidentiality of guests and hotel data.
确保酒店和客人的信息及数据的安全和保密
13 Ability to enforce hotel's quality procedures, etc.
有能力执行酒店的质量程序等
14 Ability to work independently without direct supervision or as a cohesiveteam.
在没有直接监督或具有凝聚力的团队的情况下有独立工作的能力
15 Ability to be a clear thinker, analyze and resolve problems exercisinggood judgment.
思路清晰，具有分析、解决问题，作出准确的判断的能力
16 Ability to input and access information into computer.
有能力获取信息，并能输入计算机
17 Ability to remain calm and courteous with demanding/difficult situations.
在艰难的情况下能保持冷静和以礼相待
18 Ability to work long hours, 5-6 days a week
能长时间工作，每周5-6天
CORE WORK ACTIVITIES
1. Maintain complete knowledge of all hotelservices/features and hours of operation.
了解酒店的服务知识，功能和运营时间
Maintain complete knowledge of and comply with all hotel and departmental policies and procedures.
完全了解并遵守所有酒店和部门的政策和程序
Maintain complete knowledge of computer according to specifications.
掌握使用和访问计算机的所有功能的技能
Set up workstation with necessary supplies and resource materials; maintain cleanliness throughout shift.
储存必要的资料和工作用品，保持办公区书架整洁
Handle inquiry call according to departmental procedure.
根据部门流程处理各类咨询
Handle guest complaints by following instant pacification procedures ensuring guest satisfaction.
根据处理客人投诉程序，确保使客户满意
Promote positive relations with guests and employees.
促进与客人和员工的良好关系
Maintain high level of knowledge in reference to The Ritz-Carlton product.
保持丽思卡尔顿产品知识水平和竞争力
Maintain high level of knowledge of the competition's product.
高标准的了解竞争对手的产品知识
Maintain good relationships with counterparts at competing hotels; Promote all Ritz-Carlton Hotels whenever possible.
与同行及竞争者保持良好的关系;随时宣传丽思卡尔顿酒店
Design and work within market plan; Maintain file database.
设计和执行市场工作计划;保持更新资料库
Meet solicitation and maintenance call requirements; make outside sales calls, handle all incoming inquiries.
不断拓展市场和客户。外出拜访客户，处理所有咨询
Answer incoming phone calls in a pleasant manner, within two rings, using correct salutations and Ritz-Carlton telephone etiquette.
使用正确的丽思卡尔顿酒店的电话礼仪，以愉快语音语调接听来电，来电响铃两声之内必须接听
Anticipate and respond to all customer needs within a timely manner, acknowledge all customers, however busy and whatever time of day.
及时预测和回应所有客户的需求，无论多忙或什么时间都应完成对客户的承诺
Follow-up with in-house guest to ensure on-going service to the guest.
跟进入店客人，以确保客人获得持续良好的服务
Plan and prepare appointments for sales trips, follow-up in a timely manner.
销售旅行的计划和准备工作，以及后续的及时跟进
Attend designated trade show.
参加指定的展览会
Attend departmental and hotel meetings as required.
参加部门会议
Entertain customer in all outlets as necessary.
与重要客户在餐厅ENT
Successfully complete the training/certification process for position.
圆满完成培训/这个职位认证程序
Process paperwork to clients, other departments, etc., within a timely manner. Complete all assigned paperwork within a timely manner.
给客户和各部门及时提供和回复文件、资料，及时完成本职文案工作
Follow-up with group after department with Meeting Planning Survey.
跟进部门计划的执行
Always book "smart" in respect to patterns.
保持“SMART”工作模式
Build and maintain positive relations with the International Sales Offices.
与国际销售办事处保持良好工作关系
Administer staff performance reviews on a timely basis.
对本部门员工及时予以业绩评估
Ensure financial successes of hotel by overseeing all bookings are profitable for entire hotel.
通过监督所有预定以确保酒店的财政盈利