Director of Rooms 房务总监

【岗位职责】
•Managing the Guest Services and Housekeeping Department in an engaging and flexible manner. Ensuring the provision of quality services to all guests and creating memorable experience while maximizing rooms revenue and occupancy. Being responsible for maintaining the efficiency and cleanliness of the hotel operations at the highest level at all times.
以有吸引力和灵活的方式管理宾客服务部及客房部。为所有客人提供优质的服务，创造难忘的入住体验，同时更大限度地提高房间收入和入住率。负责酒店运营时一直保持高效率和高水平的清洁度。
•Provide the most professional advice and administrative support to the General Manager to achieve the strategic objectives.
为总经理提供最专业的建议和行政支持，以实现战略目标。
•Maintain a trace list of all licenses, warranties, and service agreements for the department and close liaises with the Administration Manager on follow up.
维护部门所有许可证，保证条款和服务协议的追踪清单，并与行政经理合作处理相关事宜。
•According to the hotel's annual operating budget, prepare the relevant work plan to achieve the hotel's turnover.
根据酒店年度经营预算，制定相关工作计划，实现酒店营业额。
•Compile statistics for Guest Services and Housekeeping, continually check their data and ensure their accuracy, and provide reports relating to that area.
编辑宾客服务部和客房部统计表，不断检查数据确保其正确性，并提供相关区域报告。
•Ensure hotel service quality standards while minimizing costs and maximizing profits.
确保酒店服务质量标准，同时最小化成本和更大化利润。
•Ensure that the Guest Services and Housekeeping team projects a warm, professional, and welcome image.
确保宾客服务部团队表现出热情，专业和欢迎的形象。
•Monitor employees to ensure guests receive prompt, cordial attention, and personal recognition.
监督员工工作，确保客人都能得到热情、及时的服务，为客人提供人性化服务。
•Monitor customer surveys and daily customer feedback to maintain customers and remedy problems.
监管客户调查和日常客户反馈，维护客户并解决问题。
•Establish a rapport with guests maintaining good customer relationship and handle all guest complaints, requests, and enquiries on Guest Services. Ensure the quality of service and customer satisfaction.
与客人建立并保持良好的客户关系，并处理所有与宾客服务相关的客人投诉，需求及问询。确保服务质量和顾客满意度。
•Be personally and frequently verify that guest’s check-in/ out are receiving the best possible service.
经常亲自对客人在入住/离店时是否得到优质服务进行核实。
•Supervise and inspect facilities and equipment in VIP rooms.
监督和检查VIP客房的设施和设备。
•Ensure that all daily Special Guest rooms, special request rooms, Long Stay guest rooms for arrivals are blocked in advance and accordingly and welcome amenities are appropriately ordered and in place prior to the guest arrival.
确保每天所有重要客人的房间，有特别要求的客房，长住客人房间都会在客人抵店前锁定，并且提前准备好欢迎礼品。
•Communicate to the General Manager all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information.
时常将重要信息传递给总经理如：重要客人的到达和离开时间，以及其他相关信息。
•Monitor and review service standards of operations. Ensure the guest journey from the moment of reservation till beyond checkout is in line with the Artyzen Habitat experience. This includes the reservations, pre-arrival, and post arrival communication with the guest.
监督和审查运营服务标准。确保客人从预定时起至结账之后的行程都符合雅辰悦居体验标准。
•Ensure both Guest Services and Housekeeping Departments meet quality and internal standards. Identify process improvements and best practices. Provide feedback and develop processes to improve the guest experience.
确保宾客服务部符合质量和内部标准。确定流程改进和标准操作规程。提供反馈和改进流程，以改善客户体验。
•Participate in the weekly Room Yield/ Revenue Meeting/ Management meeting conducted together with Sales and Marketing.
与业务发展部一起进行每周房间收益会议/收入会议/管理会议。
•Monitor and analyze the activities and trends of competitors’ room rate.
监控和分析竞争酒店房间的活动和价格趋势。
•Supervise Guest Services Manager to increase occupancy, ADR and RevPAR index by making accurate reservations using the implemented dynamic pricing strategies. Implement upsell program.
指导宾客服务部经理通过实施动态定价策略进行准确的预定，提高入住率，每日平均房价和每间夜平均收入。实现增销计划。
•Outsource laundry services; ensure proper linen/terry wash, dry and fold instructions are strictly followed; check on cleanliness of linen/terry and monitor loss; ensure guest laundry is done according to standards.
外包洗衣服务；确保适当的布草/毛巾洗涤，严格遵循酒店干燥和折叠规定；检查布草/毛巾的清洁度和检测损失；确保客人洗衣是按照标准完成的。
•Participate in supplier selection and negotiation in accordance with hotel policy.
根据酒店政策参与供应商的选择和谈判。
•Secure reliable vendors for pest control, floral and indoor plant, wall and window cleaning and other vendors and contractors.
联系安全可靠的供应商用于虫害防治，花卉和室内植物，墙壁和窗户清洁以及其他供应商和承包商。
•Be responsible for ordering indoor plants and flowers.
负责订购室内植物和花卉。
•Review par levels and conduct frequent inventory of guest supplies and quarterly linen inventory. Monitor, consistently reevaluate, and implement effective guidelines and procedures for inventory control.
审查标准水平，并进行对客用品和季度布草库存的定期清查。监控，不断重新评估，并实施库存控制的有效指导和程序。
•Feedback the maintenance of facilities and equipment in the hotel to the engineering department.
向工程部门反馈酒店设施和设备的维护情况。
•Inspects guest and public areas on a regular basis to ensure that the furnishings, facilities, and equipment are clean and in good repair.
检查客区和公区是否正常运作，以确保所有的家具、设备、装置保持清洁和得到及时维修。
•Be responsible for public area’s cleaning, including F&B outlets.
负责酒店公区的清洁，包括餐厅。
•Responsible for garbage and waste management.
负责垃圾和废物管理。
•Lead the Room Walkthrough Program and conduct room inspection with General Manager, Director of Facility Management and Engineering Manager as well as the back of house and employee areas with the Administration manager, Engineering Manager, Director of Human Resources, and the General Manager.
与总经理、设备管理总监、工程部经理一起进行客房检查，并与行政经理、设备管理总监、工程部经理、人力资源部总监、总经理一同对酒店后区和员工区域进行检查。
•Ensure workplace compliance with health and safety requirements.
确保工作场所符合健康和安全要求。
【岗位要求】
•More than 5 years of working experience in the same position is required. Candidates with experience in international hotel chains and opening preparations will be given priority.
5年以上同岗位工作经验，国际联号工作经验和具备筹备开业经验者优先考虑。
•Understand and be familiar with the consumption psychology of guests and pay attention to their needs.
了解熟悉客人的消费心理关注客户需求。
•Fully responsible for the operation and management of the housekeeping department and maximizing the benefits of guest rooms.
全面负责房务部的运营、管理及使客房利益更大化。
•Possess excellent communication skills and customer interaction abilities, along with advanced innovative awareness, marketing ideas and rich experience in housekeeping management.
具有良好的沟通技巧和对客沟通能力，和超前的创新意识、营销思路和丰富的房务管理经验。