Front Office Manager 前厅部经理

The moment a guest steps into one of our hotels,they walk into a genuinely memorable experience. As Assistant Front OfficeManager you’ll deliver this through managing all aspects of the front office(for example guest registration, porter services, business center, telephoneservices, concierge services, and guest reservations). You’ll also create thewarm atmosphere that makes our guests feel at home in any location.
客人踏入我们的其中一家酒店的那一刻，他们就进入了真正难忘的体验。 作为前厅部副经理，您将通过管理前厅部的所有方面（例如宾客登记、门迎服务、商务中心、电话服务、礼宾服务和宾客预订）来实现这一目标。 您还将营造温馨的氛围，让我们的客人在任何地方都有宾至如归的感觉。
Manage day-to-day staffing needs, plan and assignwork and establish performance and development goals for team members. Providementoring, coaching and regular feedback to improve team member performance .
管理日常人员配备需求，计划和分配工作，并为团队成员制定绩效和发展目标。 提供指导、辅导和定期反馈，以提高团队成员的绩效。
Educate and train team members in compliance withfederal, state and local laws and safety regulations. Ensure staff is properlytrained and has the tools and equipment to carry out job duties .
教育和培训团队成员遵守联邦、州和地方法律和安全法规。 确保员工接受适当培训并拥有执行工作职责的工具和设备。
Ensure your team are properly trained on systems,security, service and quality standards.
确保您的团队在系统、安全、服务和质量标准方面接受过适当的培训。
Ensure your front office team delivers a greatservice, professional attention and personal recognition.
确保您的前厅团队提供优质的服务、专业的关注和个人认可。
Ensure guests are greeted upon arrival and maketime to engage with guests. Respond appropriately to guest complaints, solicitfeedback and build relationships to drive continuous improvement in guestsatisfaction .
确保客人在抵达时受到欢迎，并抽出时间与客人互动。 适当回应客人的投诉，征求反馈意见并建立关系，以推动客人满意度的持续改进。
Conduct routine inspections of the front office andpublic areas and take immediate actions to correct any deficiencies .
对前台和公共区域进行例行检查，并立即采取行动纠正任何缺陷。
Check billing instructions and guest credit forcompliance with hotel credit policy and ensure all transactions are handled ina secure manner.
检查账单说明和客人信用是否符合酒店信用政策，并确保所有交易都以安全的方式处理。
Train team members on emergency procedures andserve as a central communications point during emergency/crisis situations;develop and maintain relationships with local fire, police, and emergencypersonnel .
对团队成员进行应急程序培训，并在紧急/危机情况下充当中央通信点； 发展并保持与当地消防、警察和应急人员的关系。
Perform other duties as assigned. May also serve asmanager on duty.
执行分配的其他职责。 也可担任值班经理。
Apprise appearance, discipline and efficiency ofall staff under direct supervision and initiate immediate remedial action ifnecessary
评估所有员工的外在形象、守纪情况和工作效率并进行直接监管，如有必要，可采取直接的纠正措施。
Organize and conduct regular meeting for all frontoffice staff to facilitate communications and smooth operations.
定期组织和召开前厅全体人员参加的会议，以加强交流和保证业务的顺利进行。
Prepare efficient work schedule for VIP ReceptionLounge Staff, arranging holidays and vacation, taking into considerationproject occupancy and forecasts and any large group movements, especially thosewith early or late arrivals or departures.
在考虑酒店入住情况和预测以及大规模的团组活动，特别是关于提前或延迟到达及离店的情况的前提下，为贵宾接待厅员工准备高效的工作计划，安排节日和假日。
Works with Superior and Human Resources on manpowerplanning and management needs.
与上级领导和人力资源部一起进行人力规划和管理需求。
Works with Superior in the preparation andmanagement of the Department’ budget.
与上级领导一起编制和管理部门预算。
Communication skills are utilized a significantamount of time when interacting with others; demonstrated ability to interactwith customers, employees and third parties that reflects highly on the hotel,the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。